Good application
October 28, 2024

Good application

Pranav Pradhan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

I used to use Intercom for handling client conversations via chat where Intercom was connected to my company. Intercom used to use its ai chatting bot for the initial part of the conversation post which it used to get auto assigned to agents where there was a need for intervention.

Pros

  • Easy user interface
  • Option to use it in dark mode
  • Ai chat bot is efficient in handling client queries.

Cons

  • It would be great if intercom could connect to Salesforce so that the cases could automatically be linked to accounts.
  • Great customer service feedback
Intercom has been an allrounder and with less to no crashes during handling client conversations.
Not at the moment.
I have always prefer Intercom in comparison to Avochato as it is much more relaible.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Intercom is a good application to handle client conversations in a professional manner where it has access to quick chat templates and the chat bot makes it easier to handle conversations. It would be great if it could connect with Salesforce so that it would get easier to tag and work on customer accounts.

Fin by Intercom Feature Ratings

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