Greatest chat tool for your Saas business
Updated March 23, 2025
Greatest chat tool for your Saas business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use it to provide support to our customers via chat and also we escalate cases to tech team. So everything related to support questions - we handle through chats. We also use AI chat bot that you provide and it helps a lot with easy questions.
Pros
- ai features
- ai chat bot
- chat is nice and friendly
- Intercom support is great too
Cons
- AI chat features can be improved to match them to ChatGPT - like better replies that are displayed right away for each message, better understanding of the whole context too and things like that
- Grammarly like auto-suggestions to improve grammar and spelling
- Overall, the more is done for users, us in support - the better in my opinion
- chat support alone - allows us to provide it as an additional feature to charge more from our customers
- ai chatbot replaces 2 workers now
We use some integrations and they work well, so no issues here. We can use it sometimes with Slack, Linear or Github and it works very well and seamlessly.
We tried to use Help Scout for chats but it works so bad comparing to Intercom. Just not that intuitive and miss a lot of features. Help Scout is better for emails and Intercom for chats.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
Please log in to join the conversation