Great for UX Writers
February 11, 2025

Great for UX Writers

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use it for customer support. I specifically use it for the help center, product tours, and other announcements.

Pros

  • Tooltip
  • Product tour
  • Post

Cons

  • Articles in multiple languages within the same workspace
  • More Help Center layouts
  • More specific content reports
  • Help Center Articles: optimized the creation and updating of Help Center articles, making the process faster and more reliable.
  • Proactive Support: It has enabled us to work proactively with customers who need support most urgently.
  • Reduced Traffic: With faster access to solutions, customers contact us less frequently for support.
The platform is easy to use, but some areas could be simplified. For example, the way articles are created has improved a lot, but it still needs adjustments. Especially regarding languages, which could be managed by AI, making the work of writers easier and more efficient.
The area I work in does not use integrations.
At the moment, I only use Supademo to record screen tours. It is very intuitive, has a browser extension, and is perfect for recording the onboarding of new features.

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

For example, works particularly well on real time communication through chat, email. Product tours, checklists and tooltips all allow for easy guiding of users around the platform and help improve onboarding.

Fin by Intercom Feature Ratings

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