Multi tool useful tool
Updated February 11, 2025

Multi tool useful tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom for different working areas: mainly for chat support connected with our platform, client surveys such as NPS, series for all the different type of users, segmenting communication with many different rules and attributes and a mini 'data base' for all of our users and companies of those users

Pros

  • Series creation: quite visual and easy to use
  • Chat support: comfortable view
  • NPS survey: could improve on the email section

Cons

  • NPS email: it's not saving the client's score
  • NPS calculation: it fails when making the overall score
  • Chat follow up: programming responses
  • Help center: it has help us reduce the one on one meetings
  • News articles: it has help us with a better customer adoption to our new tools
  • Series for new users: it helps motivate users
It's definitely a quite easy platform to use, intuitive and user friendly. Once you learn the basics, it's not that hard to get used to all the interface and know how to navigate the different areas.
I still definitely see some room for improvements and it's the support: it takes way to long to speak to an agent and get a final response
We use it with at least 2 different tools, on top of our own platform to have in app communication such as: posts, chats, surveys, news, articles and our whole help center. The integration works seamlessly and we had no issue whatsoever with it. I also believe that making the connection is simple
To compete with Salesforce, the main point is the pricing. Intercom has a very different budget when it comes to start ups and up and coming companies, which helps.
To compete with other platforms, Intercom has a more developed interface and a super completa arrange of tools, so it makes it particularly useful

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Intercom is quite a useful tool when it comes to having different functionalities in only one platform. It works well as a main data base of your clients users, so you can later on segment the communication: such as series, update posts, news or surveys.
It still misses a more complete support channel to be able to centralize all the customer service in one platform

Fin by Intercom Feature Ratings

Comments

More Reviews of Fin by Intercom

  1. Home
  2. AI Chatbot Software
  3. Fin by Intercom Reviews
  4. User Review of Fin by Intercom