Item: Ion, by Rock Content
Rating: 7
Author: Verified User

Overall Satisfaction with ion interactive

Use Cases and Deployment Scope

ion interactive is essential to paid interactive marketing supported by my team. From my experience, it benefits the client in that the portfolio performance view is especially useful in regularly sharing with clients the performance and progress of their campaigns.

Pros and Cons

Pros

multiple views for portfolio performance
user friendly with tutorials
stays on top of trending web strategies

Cons

no custom date range to select for portfolio performance view
more flexibility in the drag-and-drop page editor would be appreciated

Return on Investment

positive—using ion means that multiple team members can access it from anywhere at anytime rather than having to juggle file sharing
The drag and drop editor makes building landing pages achievable without extensive coding knowledge.

Alternatives Considered

N/A

Other Software Used

Adobe Photoshop, Adobe Acrobat DC, Dropbox, Google Analytics, WordPress

Likelihood to Recommend

From my experience, ion interactive may be less appropriate for a small business or entity working with individuals. However, it has many benefits for companies working with large-scale clients.

Ion, by Rock Content Feature Ratings

Using ion interactive

Users and Roles

N/A

Support Headcount Required

N/A

Business Processes Supported

Landing pages

Innovative Uses

Interactive infographs

Future Planned Uses

Further interactive landing experiences

Likelihood to Renew

N/A

Evaluating ion interactive and Competitors

Products Replaced

Not Sure - N/A

Key Differentiators

N/A

Evaluation Lessons Learned

N/A

ion interactive Implementation

Implementation Rating

N/A

Implementation Details / Implementation Partner

Don't know

N/A

Implementation Phases

Not sure - N/A

Change Management Lessons

Not sure - N/A
Was not a part of this process.

Implementation Issues

ion interactive Training

Training Types Used

Online training

In-Person Training

Online Training

They offer a great amount of online training, videos, articles, etc. There is usually an answer available if you run into an issue. I would recommend taking advantage of the online training they offer. I wish I would have done it sooner.

ion interactive Support

Support Rating

Fairly quick response time. The support personnel I've worked with has been knowledgeable and provided great resources.

Ion, by Rock Content Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Support cares about my success Quick Initial Response	None

Using ion interactive

Usability

Overall, I believe that ion interactive is fairly simple to use. However, the interface could be more clean and simple, making it easier to feel comfortable using the software.