Item: ISL Light
Rating: 10
Author: Ivan Franinovic

Use Cases and Deployment Scope

I do support on-demand and in the last year, I'm using ISL Light for that job. It is faster to solve problems by reaching a client's computer than just doing support over the phone.

Pros and Cons

Just logging into the ISL website gives you everything you need to start remote support.
It has a lot of information about client computers.
It gives you options for chat or having a webinar.

File exchange is not intuitive at the moment.

Return on Investment

I need to reach clients and that is all.

As a remote desktop, it does the job as any other software. When connected to other computer monitors it does not resize the view according to monitors that are available, but if doing remote support, none like their parameters to be changed. I have an option to zoom in and then slide to a particular view. Somehow, it's funny doing that when you have a client with three monitors.

ISL for effortless support

Overall Satisfaction with ISL Light

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think ISL Light delivers good value for the price?

Are you happy with ISL Light's feature set?

Did ISL Light live up to sales and marketing promises?

Did implementation of ISL Light go as expected?

Would you buy ISL Light again?

Other Software Used

Likelihood to Recommend

ISL Light Feature Ratings