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March 12, 2026

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Tim Knoops | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

As well as sending invitations on demand, the facility for unattended access is godsend for less technical customers needing help (but have to get on to start with!) Connections are fast and ability to have emails sent for start and end of unattended access sessions can be helpful for billing. Slow client connections may drop but automatically reconnect, so best solution for me needs.

Pros

  • Unattended access
  • Reconnect slow client connection
  • Fast performance

Cons

  • Think I've tried, but cannot remember: ability to remote boot into safe made with networking
  • Saved time going to remote sites, time travelling and travel costs saved
  • Clients love they can call and have someone sorting out a problem in minutes
Used it for some years now and ticks all the boxes for ease of use, performance, ability to work on Windows and Macs (though they still sometimes need to be reset 3 times before they let you on).
Yes, but I'm not high security.
Not looked into this, know not anyone can hijack a session, am sure they're "on it"!
  • TeamViewer
Over complicated screen - keep ISL "light" on screen garbage

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

Unattended access great for evening work on servers and users who've been told to leave them on.

ISL Light Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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