ISL Light is my trusted remote support software
February 19, 2021

ISL Light is my trusted remote support software

Jernej Praprotnik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ISL Light

We are an IT services company offering IT support to various small and medium-sized businesses. ISL Online is our go-to choice when doing client remote support or accessing unattended Windows servers at our clients' side. It saves us a lot of time and travel costs. It is really trivial to set up and start remote sessions even with totally inexperienced users.
  • Fast and easy setup even for technically illiterate users.
  • Superb availability (after 11 years of usage, I don't remember a single occasion the service being offline).
  • Fast connection, supports multi monitor setups.
  • More intuitive file manager for copying files between computers.
  • Saves time and cost by not needing to travel to client site so much.
  • Clients are happy. Because of the fast response, they feel like they have an IT department in-house.
  • We can offer support to more than one client at the same time.
After testing both apps, I went with ISL online. It just felt better + they offered a self-hosted solution which is a big plus for some of our clients that want to have control over their own data.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

It is a great app for doing remote support to clients on any platform. I use it all the time to help my clients solving various IT problems, not to mention helping my parents installing and configuring a new printer they jus bought...

ISL Light Feature Ratings

Screen sharing
10
File transfer
7
Instant message
8
Secure remote access with Smart Card authentication
8
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
8
Centralized management dashboard
9
Session record
10
Annotations
9
Monitoring and Alerts
10
Multi-platform remote control
10