ISL Light in the eyes of an small MSP owner
May 21, 2021

ISL Light in the eyes of an small MSP owner

Beits (Eitan) Livneh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

Our whole team uses ISL Light in the past few year years, to support our clients remotely.
We use it in 2 different ways:
  1. On-demand support (sending our clients to our website to enter a support code that our engineers provide them with, which triggers a download of an EXE file for the client to run and allow us to remotely control their computer/ cell phone.)
  2. Un-attendant (we install an agent that runs as a service on some of our clients servers, and we use it as a backup remote-access method, in case our RMM software remote access doesn't work.
  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the in case there are issues
  • Speed of support team
  • Better security on the un-attendant EXE creation where it must save the password in plain text
  • Speed
  • Ease of use for the clients
  • Ability to connect to different OS including mobile
  • Quick employee training for my staff so they can offer remote support on their first day of employment
  • Quick onboarding of new engineers on our team, in the ISL platform
  • Quick support from our engineers' cell phone/ tablets for un-attendant AND on-demain
  • Supporting clients cell phone issues remotely- saved us lots of hours
The integration that ISL Light has with ISL Pronto was a wonderful reason for us to consider ISL instead of other solutions. Most other providers do not offer seamless access from any device, to any device. For example- our engineer can access FROM his cell phone, into a client's iPhone, to provide remote support and walk-thru to fix an issue with the client's phone.

Do you think ISL Light delivers good value for the price?


Are you happy with ISL Light's feature set?


Did ISL Light live up to sales and marketing promises?


Did implementation of ISL Light go as expected?


Would you buy ISL Light again?


Great for MSP and IT support teams who need on-demand AND un-attendant solution. Their chat solution (ISL PRONTO) integrates as well and makes it easy to offer CHAT support, and with a click of a button send the client / user a link to allow the tech to remotely connect to the client's PC using ISL Light.

ISL Light Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control