ISL Light in the eyes of an small MSP owner
May 21, 2021
ISL Light in the eyes of an small MSP owner
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ISL Light
Our whole team uses ISL Light in the past few year years, to support our clients remotely.
We use it in 2 different ways:
We use it in 2 different ways:
- On-demand support (sending our clients to our website to enter a support code that our engineers provide them with, which triggers a download of an EXE file for the client to run and allow us to remotely control their computer/ cell phone.)
- Un-attendant (we install an agent that runs as a service on some of our clients servers, and we use it as a backup remote-access method, in case our RMM software remote access doesn't work.
Pros
- Allow remote control of Windows, Mac, Android and iOS
- Automatically record support / remote sessions
- Allow UAC easy control remotely
- Auto-recognize the OS of the client, to download the correct remote file for them to execute
- Very fast connection speed (initial connect, and on-going session speed)
- Allowing us to use our own website AND the islonline.net in case there are issues
Cons
- Speed of support team
- Better security on the un-attendant EXE creation where it must save the password in plain text
- Speed
- Ease of use for the clients
- Ability to connect to different OS including mobile
- Quick employee training for my staff so they can offer remote support on their first day of employment
- Quick onboarding of new engineers on our team, in the ISL platform
- Quick support from our engineers' cell phone/ tablets for un-attendant AND on-demain
- Supporting clients cell phone issues remotely- saved us lots of hours
The integration that ISL Light has with ISL Pronto was a wonderful reason for us to consider ISL instead of other solutions. Most other providers do not offer seamless access from any device, to any device. For example- our engineer can access FROM his cell phone, into a client's iPhone, to provide remote support and walk-thru to fix an issue with the client's phone.
Do you think ISL Light delivers good value for the price?
Yes
Are you happy with ISL Light's feature set?
Yes
Did ISL Light live up to sales and marketing promises?
Yes
Did implementation of ISL Light go as expected?
Yes
Would you buy ISL Light again?
Yes
Comments
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