Secure remote support matters
June 14, 2021

Secure remote support matters

Vojko Divjak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We are using ISL on-premise daily, to support our client remotely. In most cases, we are using ISL as on-demand support by sending our clients to our website to download EXE files or sometimes we send links by email.
  • I love logging in after rebooting a client's computer.
  • UAC is easy to control (our clients are not local admins).
  • It is simple to use.
  • Our whole team agreed it was right decision to move to ISL.
  • ISL fits all our needs.
  • We can support customers in a minute.
  • Easy to use on the client site.
  • Lowest ROI index.
We chose ISL because of security (we used the on-prem version).

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

Security of the session.

ISL Light Feature Ratings

Screen sharing
8
File transfer
8
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
9
Remote Active Directory® management
7
Centralized management dashboard
Not Rated
Session record
9
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10