Our last chance to support our customers when phone and mail doesnt work.
September 17, 2021

Our last chance to support our customers when phone and mail doesnt work.

Emil Nilsson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We use ISL to support our customers in our business system. When we are not able to support them by phone or mail we use ISL to connect to the customer's computer, to help them resolve their problem. In some cases, this is the only way we have to help the customer from a distance.
  • Simple interface
  • Many usable functions
  • To connect/download to ISL is often a problem for customers with little IT knowledge. A simpler way for the customer to connect would be nice.
  • Ability to operate the customer's computer.
  • Fast and simple connection.
  • High level of service on our support
Both of these other products are really good on the functional part. However, they are a little less good when it comes to easy connecting.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ISL Light go as expected?

I wasn't involved with the implementation phase

Would you buy ISL Light again?

Yes

[ISL Light] is well suited when a customer is not able to explain the problem they have therefore, the only solution is to show us.

ISL Light Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
7
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated