My review of ISL Light after years
Updated August 27, 2024

My review of ISL Light after years

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

ISL Light we use for ad-hoc support for our customers. ISL always On we use it to maintain Servers, Systems, and other devices.

Pros

  • Stable
  • easy to use
  • a lot of features
  • excellent support
  • Automatic re-connect after a reboot of a remote PC

Cons

  • Speed could be a bit faster
  • sometimes color issues, even with best settings
  • GUI could be a bit more fresh
  • saves time with/for custumers
  • easy overview of online systems
  • good license conditions (unlimited concurrent connections)
It's always working. Never had any problems with the client because of incompatibility. Very easy to handle with a (working) address book. Support is always available and always friendly and helpful. I had ISL Light for years, then switched to another Software that had almost no support, and then switched back to ISL Light. Also it's free to customize the client, which needs to be paid with many other software. You only pay by User/PC for unlimited concurrent sessions from 1 PC.
ISL Light has support. At AnyDesk, I've paid for 6 years, but after four years, they wanted more money, as they had a new license with only one concurrent session. ISL Light has support, but AnyDesk Support almost does not exist. The ISL address book works fine, but AnyDesk has never worked correctly. I never had problems with the ISL light client, but with AnyDesk, many times, only the Black screen or the session number never occurred. ISL connections are a bit slower and graphic quality is a bit less, but overall I prefer ISL Light.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

We use it to maintain servers for daily work, Updates, etc. With the nice console, you see immediately if a system is offline. We use ISL Light for our customers if they need help on their PCs.

ISL Light Feature Ratings

Remote Administration
8.4
Screen sharing
9
File transfer
9
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
6
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Upgrading ISL Light

Yes - Upgrades are one-click from the Main Module. You can update all Always-On Clients at once or every client separately with a few clicks.

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