ISL Light isn't perfect, and the fat client can be a bit clunky.
Updated October 11, 2024

ISL Light isn't perfect, and the fat client can be a bit clunky.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

ISL Light is used internally to support a fleet of laptops. The tools is reliable and if the laptops are online, they are reachable with ISL. This was an issue the previous tool had, and why we moved to ISL. The features of ISL are limited but I am happy about the reliability. Other tools are required for additional management functions.

Pros

  • Reachable as long as machine is online
  • Good on low bandwidth
  • Ability to secure configuration options on clients.

Cons

  • Add a web client in addition to the fat client
  • Web client as well as fat client
  • Having a reliable tool for remote support saves desk-side visits
ISL Light is overall a great tool and very usable. The fat client can be a bit clunky so if it could be improved at all I would focus on the web client.
Cheaper and more reliable. ISL gets the basics right.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

ISL Light is relatively cheap compared to a lot of tools. For what it does at the price, it is an easy buy, either as a replacement or to augment other management tools.

ISL Light Feature Ratings

Screen sharing
7
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
2
Over-the-Internet remote session
7
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
5
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
7

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