Great customer service - you won't be disappointed!
August 20, 2021

Great customer service - you won't be disappointed!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Hire
  • Premium Reporting

Overall Satisfaction with isolved

[isolved is] used across the whole organization for our payroll needs.
  • Excellent customer service
  • User friendly website
  • Reports are very detailed
  • Prices are reasonable
  • Don't like the general email address
  • Customer support could be better
  • Custom Service
  • User friendly website
  • Accurate/Detailed reports
  • Fees are comparable to over payroll sites
  • Having a team of customer support instead of being assigned to just 1 person
N/A. Since working for High Swartz for 5-6 years, I've only used isolved and no other software for payroll.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

[isolved provides] great customer service. Every staff [member] is very knowledgeable.

isolved Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
8
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
7
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
9
Multiple review frequency
9
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
9
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated