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Just giving feedback
August 18, 2021

Just giving feedback

Samantha Pavich | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources

Overall Satisfaction with isolved

We utilize it for payroll and timekeeping. It solves our record-keeping and time-tracking issues and serves as a compliance portal for all taxes.
  • They have amazing customer service.
  • They are very responsive with record keeping.
  • They answer all my questions promptly.
  • Logging in can be difficult and annoying when we have to do the two step verification.
  • The verification code expires way too quickly (under 20 seconds).
  • The password settings can be difficult for non-computer based users.
  • Record keeping
  • Customer service
  • It takes a ton of time to troubleshoot issues, making the time I spend fixing the problem not worth the services.

Do you think isolved delivers good value for the price?

Not sure

Are you happy with isolved's feature set?

No

Did isolved live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of isolved go as expected?

I wasn't involved with the implementation phase

Would you buy isolved again?

No

It is well suited for smaller businesses with under 10 employees who are computer savvy and on their computers all day. It is not well suited for busy retail establishments that are made up of employees that are not comfortable using computers and do not know how to clear "cache and cookies" as a mechanism for troubleshooting. We have many employees who find the requirements for just clocking in to be very time-consuming and frustrating. It is also not well suited for businesses with multiple locations where onboarding is not done by the same person who manages the isolved account.

isolved Feature Ratings

3.1
Employee demographic data
2
Employment history
6
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
1
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
4
5.2
Pay calculation
7
Support for external payroll vendors
10
Off-cycle/On-Demand payment
3
Benefit plan administration
Not Rated
Direct deposit files
4
Salary revision and increment management
6
Reimbursement management
1
3.7
Approval workflow
2
Balance details
6
Annual carry-forward and encashment
3
3.6
View and generate pay and benefit information
4
Update personal information
8
View job history
4
View company policy documentation
1
Employee recognition
1
Not Rated
Tracking of all physical assets
Not Rated
3.0
Report builder
5
Pre-built reports
3
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
1.0
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
1.0
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated