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Complex Payroll Made Easy
January 03, 2024

Complex Payroll Made Easy

Stef Zarragoitia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Time and Attendance

Overall Satisfaction with isolved

I process payroll for over 500 employees bi-weekly. Some of our employees have complicated and sometimes unique contracts, and isolved makes processing easy. We can import files to make mass changes, and set-up rules for pay and step increases based on years of service or anniversary dates.
  • Customer Support
  • Versatility
  • Dependability
  • Menus can be complicated and confusing
  • Phone app & 2FA are very glitchy
  • employee self-service saves managers' time by making timecard approval quick & easy
  • employee self-service makes it easy to differentiate billable job hours

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of isolved go as expected?

I wasn't involved with the implementation phase

Would you buy isolved again?

Yes

This is a great system for our Township, because we have such a diversity of employees: part-time, seasonal, contracts, union, salary and hourly. isolved also makes our robust benefits management easy for HR Administration and employees. I can't think of a scenario where isolved wouldn't be a good fit.

isolved Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
9.0
Approval workflow
10
Balance details
8
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

isolved Support

For anything urgent, isolved support is VERY responsive and caring.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
Just yesterday I had a question about importing a file, and my regular support specialist was on leave. My call was answered promptly by back-up staff Sam T. who carefully listened to my question, and immediately offered help and a quick resolution.