Jabber plays well with others and is a pleasure to have in class.
October 13, 2015
Jabber plays well with others and is a pleasure to have in class.
Score 8 out of 10
Vetted Review
Verified User
Software Version
10.6
Overall Satisfaction with Cisco Jabber
Jabber is being used as our Unified Communications platform; however it is still in the infancy phases of deployment. We are actively testing other platforms for unified communications / desktop sharing / desk top video / and general collaboration. So far Jabber is leading this charge due to the integration and compatibility with our Cisco network and phone systems.
- Communication escalation from chat to phone to message and across platform from desktop to mobile to tablet is a strength.
- Telephony integration is one of the core strengths of the Jabber platform and is a primary differentiator for this platform.
- Desktop integration and integration of other tools is a strength.
- Presence and integration with Exchange / Outlook
- CUCM can be difficult to manage when compared to other platforms and solutions.
- Device flexibility is limited when compared to other solutions.
- WebEx dependency can add per-user expense.
- We were able to quantify savings on travel due to the deployment of the UC platform.
- We were able to quantify a reduction in email messages as a result of the UC deployment.
- Employees have stated that they are less likely to leave their desk to search for other employees now that they have Jabber on their desktop.
The two platforms offer similar functions and features; Skype for Business (S4B) offers a stronger integration with Outlook / Exchange, Active Directory, Azure Directory services and other Microsoft features. Jabber offers a better user telephony experience. Both platforms offer tools that enable users to do their jobs differently and more effectively (at times).