Jabber up a storm.
February 01, 2018
Jabber up a storm.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Jabber
Jabber was implemented once the product became a more mature solution to our collaboration needs. With the IP communicator product being phased out we decided to standardize on Jabber. The main focus to replace the softphone features but also now with its added functions to be a major tool in our collaboration tool chest. It is now being used also for sharing and chat along with the phone functionality.
- Streamlined our ability to easily do video conference calls.
- More well rounded IP phone replacement.
- The UI is pretty clean but it could make some commonly used functions easier.
- There should be a phone tab where you could just use a regular dial pad
- Voice-mail could have a top bar with commonly used functions like delete or replay from the beginning.
- Hard to quantify but moving in the right direction.
- The return has definitely been positive as we took the extra step to integrate jabber with our internal VC server to enable calling from Jabber to video conference rooms anywhere across the WAN
Spark is still pretty new and does not have all the integrations but I see the new direction Cisco is moving in.