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Cisco UC replacement of Avaya PBX
December 19, 2017

Cisco UC replacement of Avaya PBX

Tommy Ng | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We replaced our Avaya PBX with Cisco VOIP with Jabber. In addition to replacing PBX infrastructure, GWU replaced physical hand sets with soft phone Jabber and head sets. Although met with initial resistance from business, the integration with Cisco WebEx has improved collaboration dramatically.
  • Call integration with WebEx.
  • Calendar integration with Google Calendar to alert callers I am in a meeting.
  • Instant messenger functionality with directory makes it easy to call or chat with anyone in our organization virtually.
  • Creating groups of users is difficult.
  • Easier way to integrate with current location of user would be great.
  • Dislike mobile jabber app.
  • Easier way to forward calls to mobile number.
  • Able to replace aging PBX HW with SW.
  • Initially cost very expensive , do not expect break even on RIO until year 5 or 6.
Jabber and Cisco product suite allow us to fully swap out all HW including PBX. Avaya product set did not meet more of our requirements.
Well suited to chat or voice call someone in organization. Vido calling is slow and there is no way to allow employees to find location of others.

Webex App Feature Ratings

Project Management
4.0
Mobile Access
5
Search
3
Visual planning tools
4
Communication
6.0
Chat
7
Notifications
6
Discussions
7
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
6
Integrates with Outlook
4
File Sharing & Management
5.7
Video files
5
Audio files
7
Access control
6
Advanced security features
7
Integrates with Google Drive
4
Device sync
5

Using Webex App

3000 - Finance, admissions, alumni relations, information services, HR, recruitment
5 - Cisco UC, networking
  • Aging PBX infrastructure
  • Distributed campuses
  • Large percentage of employees working from home
  • Way to see employee available
  • Location
  • Link document management functionality and work flow
After final acceptance by business, it has helped employees better collaborate across campuses and those working from home

Evaluating Webex App and Competitors

Yes - Avaya PBX and hand sets. End of life for PBX. Handset replacement allowed for easier hoteling of employees.
  • Product Features
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Analyst Reports
Existing relationship with Cisco and other products purchase with Jabber such as WebEx and Unified communications suite.
Slow down replacement of handsets as business complained of cost as burdensome.