Jama will help with your client relationship!
April 16, 2019

Jama will help with your client relationship!

Thai Trinh, CSM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jama Connect

We use Jama on one of our client projects for requirements documentation and review, as well as, defect tracking and resolution. Through Jama, we have been able to fully document our functional and technical requirements for multiple products/projects. Jama allows us to go through change cycle reviews with our client to show them the changes we have made during a cycle for their approval or clarification. This gives us accountability and traceability that could not be achieved in other more manual requirement gathering methods.
  • Jama provides traceability, not only with defect logging, but also with changes made to the requirements (versioning).
  • Ease of use/user friendly UI.
  • Cloud version of Jama has proven to be very convenient.
  • The newer versions of Jama seemingly do not show reviews with just the sections that have been changed. This makes navigation difficult as you have to go through each section to see if there have been changes made.
  • Jama connector used to come free for defect tracking (interfaced with JIRA), but now it does not so the process has become manual.
  • I don't have the numbers/cost per user license vs increased revenues but overall, the use of and recommendation to use Jama by our team has proven successful for us with our client projects. It has been used for every project ever since. It has created a work flow/process with our client and helped to standardize the SDLC.
In an environment where we do not practice Agile/Scrum methodology, the use of Jama has aided in the change cycle process with our client, to ensure accountability and accuracy of any requirements or changes to requirements. It has helped set a standardized process and allowed for a smoother transition from issue to change log to resolution.
Jama is the first requirements management tool I have ever used so in comparison to using MS word to draft requirements into a document, it is much more streamlined for collaboration among peers and client staff. It has also streamlined our reviews process and traceability of requirements and defects logging.
For any project in which you need to document detailed requirements, especially software development, Jama would be well suited for use. For small, simple projects that would not have change cycles or detailed functionalities that need to be documented, it would be less appropriate to use Jama.