Jamf Pro - All-In-One Apple Device Management Solution
Updated April 22, 2020
Jamf Pro - All-In-One Apple Device Management Solution
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jamf Pro
We are a 1:1 school district with 13,000+ mobile devices, 1,000+ Apple TVs and 1,600+ Macs. We use Jamf Pro to configure and maintain the devices in our 1:1 program. Jamf Pro provides a centralized location to track inventory of the devices and manage them with ease.
- Jamf Pro's integration with Apple School Manager is seamless. Once purchased devices are added to Apple's Device Enrollment Program, they are automatically added to our Pre-Stage enrollment in Jamf Pro.
- The ability to integrate with Active Directory has allowed us to add extension attributes in Jamf Pro which provide us with useful information such as which grade a student is in. This allows us to assign Apps to student devices based on the student's grade-level.
- Self Service for the Mac has allowed us to create a single location for our users to access apps, websites, and our help desk.
- The new interface is a little too dark on certain screens. I would like to see the ability to choose a color scheme. Other than this small issue, I really can't find additional faults with the program.
- Jamf Pro has had a very positive ROI for the school district. We have one system administrator who is able to manage our large pool of devices using Jamf Pro. We haven't had to hire additional staff as our deployment grows due to its ease of use and efficiency.
The last time we evaluated products like Jamf Pro was eight years ago. At that time, there were only a few other products on the market like Jamf Pro. Based on our evaluation criteria, Jamf Pro was the clear winner, and we've remained with them since then.
Do you think Jamf Pro delivers good value for the price?
Yes
Are you happy with Jamf Pro's feature set?
Yes
Did Jamf Pro live up to sales and marketing promises?
Yes
Did implementation of Jamf Pro go as expected?
Yes
Would you buy Jamf Pro again?
Yes
Using Jamf Pro
Everyone in our district uses Jamf Pro. This includes students, teachers, administrators, custodians, and support staff.
3 - Our staff have 10+ years working in a technical support capacity. However, I know of several other school districts that have teachers with all levels of technical skills supporting Jamf Pro.
- Manage mobile devices including iPads and Apple TVs
- Manage Apple computers
- Track inventory for Apple products
Evaluating Jamf Pro and Competitors
- Price
- Product Features
- Product Usability
- Third-party Reviews
At the time we were looking for a MDM, Jamf had already been supporting Macs for several years and they only supported Apple products. By focusing only on Apple products, we felt they were able to offer a superior product.
Jamf Pro Implementation
- Implemented in-house
Change management was minimal
Jamf Pro Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Due to the number of devices we are managing and the complexity of our installation we pay for premium support. This offers us a dedicated support team.
Yes - Yes, I've reported a few bugs with Jamf Pro, and they've all been resolved in a timely fashion.
We were doing a database conversion that had to occur after hours. Our dedicated support tech gave me his cell phone number and insisted that I call him if anything went wrong with the conversion and when it finished. He didn't have to do this. He could have told me to let him know how went in the morning or referred me to after hours support.
Using Jamf Pro
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Enrolling mobile devices and computers
- Mass deployment of apps to mobile devices and computers
- Mass deployment of restrictions to mobile devices
Yes, but I don't use it