Item: Jamf Pro
Rating: 10
Author: Kimberly Trojanowski

Overall Satisfaction with Jamf Pro

Use Cases and Deployment Scope

We are a 1:1 school district with 13,000+ mobile devices, 1,000+ Apple TVs and 1,600+ Macs. We use Jamf Pro to configure and maintain the devices in our 1:1 program. Jamf Pro provides a centralized location to track inventory of the devices and manage them with ease.

Pros and Cons

Pros

Jamf Pro's integration with Apple School Manager is seamless. Once purchased devices are added to Apple's Device Enrollment Program, they are automatically added to our Pre-Stage enrollment in Jamf Pro.
The ability to integrate with Active Directory has allowed us to add extension attributes in Jamf Pro which provide us with useful information such as which grade a student is in. This allows us to assign Apps to student devices based on the student's grade-level.
Self Service for the Mac has allowed us to create a single location for our users to access apps, websites, and our help desk.

Cons

The new interface is a little too dark on certain screens. I would like to see the ability to choose a color scheme. Other than this small issue, I really can't find additional faults with the program.

Return on Investment

Jamf Pro has had a very positive ROI for the school district. We have one system administrator who is able to manage our large pool of devices using Jamf Pro. We haven't had to hire additional staff as our deployment grows due to its ease of use and efficiency.

Alternatives Considered

The last time we evaluated products like Jamf Pro was eight years ago. At that time, there were only a few other products on the market like Jamf Pro. Based on our evaluation criteria, Jamf Pro was the clear winner, and we've remained with them since then.

Support Rating

There are several support options for Jamf Pro customers. They offer an extensive knowledge base of articles and videos as well as support via phone and video. The support staff at Jamf provide A+ support. Whether it's answering a simple question, troubleshooting a complex problem, or getting us back up and running as quickly as possible.

Key Insights

Do you think Jamf Pro delivers good value for the price?

Yes

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

Yes

Did implementation of Jamf Pro go as expected?

Yes

Would you buy Jamf Pro again?

Yes

Likelihood to Recommend

Jamf Pro is well suited for mid to large size corporations, and educational institutions. It is a very powerful program that easily manages mobile devices. For smaller organizations, 100 devices or less, I'd recommend Jamf Now.

Using Jamf Pro

Users and Roles

Everyone in our district uses Jamf Pro. This includes students, teachers, administrators, custodians, and support staff.

Support Headcount Required

3 - Our staff have 10+ years working in a technical support capacity. However, I know of several other school districts that have teachers with all levels of technical skills supporting Jamf Pro.

Business Processes Supported

Manage mobile devices including iPads and Apple TVs
Manage Apple computers
Track inventory for Apple products

Likelihood to Renew

Jamf Pro is the best solution for deploying and managing Apple devices.

Evaluating Jamf Pro and Competitors

Products Replaced

Key Differentiators

Price
Product Features
Product Usability
Third-party Reviews

At the time we were looking for a MDM, Jamf had already been supporting Macs for several years and they only supported Apple products. By focusing only on Apple products, we felt they were able to offer a superior product.

Jamf Pro Implementation

Implementation Rating

Our implementation went very smoothly. We had Jamf Pro up and running in less than an hour.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Jamf Pro Support

Jamf Pro Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Yes - Due to the number of devices we are managing and the complexity of our installation we pay for premium support. This offers us a dedicated support team.

Bug Resolution

Yes - Yes, I've reported a few bugs with Jamf Pro, and they've all been resolved in a timely fashion.

Exceptional Examples of Jamf Pro Support

We were doing a database conversion that had to occur after hours. Our dedicated support tech gave me his cell phone number and insisted that I call him if anything went wrong with the conversion and when it finished. He didn't have to do this. He could have told me to let him know how went in the morning or referred me to after hours support.

Using Jamf Pro

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None