Jamf Pro A+
We use Jamf Pro to manage all our Macbook and iPad devices. Integrates nicely with Apple School Manager and makes it easy to deploy apps. …
Overview
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on…
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What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple…
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- No setup fee
For the latest information on pricing, visithttps://www.jamf.com/pricing
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Jamf Pro Features
- Supported: Zero-Touch Deployment
- Supported: Device Management
- Supported: App Distribution
- Supported: Inventory Management
- Supported: Enterprise App Store
- Supported: Patch Management
Jamf Pro Screenshots
Jamf Pro Videos
Jamf Overview
Jamf Pro Demo
From our customers
Jamf Pro Integrations
- ServiceNow IT Service Management
- Microsoft Intune
- Apple School Manager
- Apple Volume Purchase Program
- Apple Device Enrollment Program
- Cisco Identity Services Engine
Jamf Pro Competitors
Jamf Pro Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Mac |
| Mobile Application | Apple iOS |
| Supported Languages | English, German, French, Chinese and Japanese |
Jamf Pro Downloadables
Frequently Asked Questions
Workspace ONE Unified Endpoint Management (UEM), IBM Security MaaS360, and Ivanti Neurons for MDM are common alternatives for Jamf Pro.
Reviewers rate Support Rating and Implementation Rating highest, with a score of 8.
The most common users of Jamf Pro are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Jamf Pro has been widely used by organizations across the globe to manage their Apple devices with ease and efficiency. Users have praised the software for its ability to streamline device management, ensuring compliance with company security policies and providing superb support. With Jamf Pro, users have successfully managed unmanaged macOS devices and migrated Intune managed macOS devices, making it effortless to maintain a secure and maintainable fleet of Apple devices.
One of the key use cases of Jamf Pro is its capability to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome, NoMAD, and other business apps in real time. This has allowed users to enhance productivity by easily accessing intranet sites and utilizing essential tools without any hassle. Additionally, the software has enabled efficient management of admin rights process on macOS, providing organizations with the necessary control over user privileges.
Another notable use case of Jamf Pro is its role in managing a worldwide fleet of MacBook Pro laptops. By eliminating the need for manual configuration, Jamf Pro has saved valuable time and effort while providing a personalized touch to each Mac user. The Self-Service component of the software has been particularly helpful, allowing users to access software packages and scripts from anywhere in the world, 24/7.
Furthermore, Jamf Pro has proven effective in managing large numbers of devices, offering seamless deployment and consistent management regardless of their location. The software's in-depth reporting and management capabilities have provided organizations with accurate inventory management and ensured compliance with security and compliance requirements. It has also simplified onboarding processes by ensuring Macs are compliant to security standards and providing a default set of software for new users.
Overall, Jamf Pro has been highly valued by users for its intuitive and powerful management capabilities. It has proven useful across various industries such as education, healthcare, marketing/design, construction, and more. Users appreciate its cost-effectiveness in lifecycle management and its ability to save time and effort in device setup and deployment. With its extensive features and efficient management capabilities, Jamf Pro has established itself as a preferred MDM solution for Apple devices.
Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.
Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.
Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.
Confusing and Difficult to Navigate: Several users have expressed frustration with the user interface of Jamf Pro, finding it confusing and difficult to navigate. They have mentioned that this hinders their ability to perform tasks efficiently. Some users also struggle to locate certain settings within the software. Lack of Intuitiveness: Users believe that the UI of Jamf Pro is not intuitive unless they already know where to go. They feel that the wording of UI descriptions has caused confusion and that some elements in the admin console are confusing as well. Additionally, there is a perception among users that the user interface focuses more on looks than functionality. Limited Functionality: Users have mentioned several limitations in terms of functionality. They have stated that some previously working UI functionality is no longer working or has been removed. The lack of a Dark Theme and the inability to immediately jump to a script from a policy are disappointing for some users. They also feel that there should be easier ways to set up templates for policies and scripts, and that scripting and creating filters for searching are difficult. Overall, there is a consensus among users about these common cons regarding the user interface of Jamf Pro - it being confusing and difficult to navigate, lacking intuitiveness, and having limited functionality.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
March 28, 2024
The Cadillac of Apple MDM
Score 10 out of 10
Vetted Review
Verified User
Apple device management. In a world where people want choice and devices that don't necessarily like to be managed, this product is the Cadillac and granddaddy as far as Apple MDM is concerned. While it does have its quirks (what product doesn't), Jamf's support is on key and will do what it can to help you - even if it's out of their purview.
- Apple Device Management
- SMART GROUPS!
- API development
- Integrations
- CUSTOMER FOCUSED
- Device onboarding
- Product Issues
- Software Updates
- Application versioning reporting
- Ability to update 1200 devices in 6 minutes
- Able to give power back to other departments via the API
Jamf is apple first and apple only. The architecture of the application screams that refined polishedness you'd get from Apple. The other applications that I've had experience with are not near as polished - especially for the apple ecosystem. I'd recommend Jamf for the apple centric organization or at least apple heavy org.
100
Endpoint Administration, Information Security, Network Security, Client Services, etc.
2
Apple relevant skills such as an understanding of the operating system, scripting, profile understanding, understanding IdP integrations, etc.
- Apple Management
- Certificate distribution
- Application deployment
- API integrations
- healthcare listener
- Jamf Trust
- Workflow automation
Yes
Mobile Iron - because Cisco sunset it (basically). Jamf was the leading MDM for Apple products, so we decided it was the best choice.
- Scalability
- Integration with Other Systems
- Ease of Use
We now have a specific set of requirements that Jamf has offered and is now part of our requirements list since we leverage most of these things.
- Implemented in-house
Yes
1. Stand up Jamf
2. Migrate subsets of devices
3. Sunset old MDM
2. Migrate subsets of devices
3. Sunset old MDM
Change management was a big part of the implementation and was well-handled
- Reenrollment of all devices
- User understanding of why we did what we did
- Communication
No. I never had to in the past (nor was it an option), so I don't feel the need to now. However, having access to internal product issues is what is making me lean towards premium support.
Yes
The bugs that I report are usually resolved within 3 cycles of Jamf Pro updates.
I was reached directly (via Slack) from a product owner to discuss the issue and they wanted to get "hands on" to see what it was. Great communication and rapport.
- Configuration Profiles
- Policies
- MDM Commands
- Enrollment
- Certificate administration
- Profile deployment with certificates
Yes, but I don't use it
December 30, 2021
Jamf the best MDM for Apple product on the market.
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to deploy and manage all of our Apple products. We are a 90% Apple shop so all of our End Users are on Apple products. Jamf allows users to deploy and manage the equipment with a click of the mouse.
- Software distribution
- Locking out computers for compliance
- Helps with current inventory
- Self Service and the integration with the Apple Apple store has it's issues.
- Self Service banner does not scale.
- A built in script editor would be nice.
- Auto Enroll of new equipment
- Remote deployment of software
- Lock out of machines if needed.
- Allows for quicker deployment of equipment
- Insures all of the base software is installed from day one.
- Allows for encryption and stores the escrow keys.
I felt Jamf was a better choice. Partly because I had used it before but also they have JamfNation which is the best way to learn and troubleshoot issues you might be having.
5
IT support
2
Basic scripting, linking to Apple Business acct.
- Remote deploy of equipment
- Remote deploy of software
- Security compliance.
- Jamf Protect deploy for malware antivirus
- nothing really innovative
- Hopefully we will be converting to Jamf connect next year.
No
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
I had used it at a previous employer.
I wouldn't except maybe asking more questions at the Quickstart.
- Implemented in-house
No
Change management was minimal
- Getting up to speed using the cloud version.
- Not hosting the server on site.
No, at the time we don't need it.
No
Couldn't figure out why the system went down. Turned out a certificate had expired and the notice that it was going to expire went to spam and never saw it. They had us back up and running in minutes.
- Package building right from the web interface
- Remote management/wipe
- Dashboard reports for compliance.
- some time putting scripts in.
- Self Service and the Apple App Store get out of sync often
No
April 22, 2020
Jamf Pro - All-In-One Apple Device Management Solution
We are a 1:1 school district with 13,000+ mobile devices, 1,000+ Apple TVs and 1,600+ Macs. We use Jamf Pro to configure and maintain the devices in our 1:1 program. Jamf Pro provides a centralized location to track inventory of the devices and manage them with ease.
- Jamf Pro's integration with Apple School Manager is seamless. Once purchased devices are added to Apple's Device Enrollment Program, they are automatically added to our Pre-Stage enrollment in Jamf Pro.
- The ability to integrate with Active Directory has allowed us to add extension attributes in Jamf Pro which provide us with useful information such as which grade a student is in. This allows us to assign Apps to student devices based on the student's grade-level.
- Self Service for the Mac has allowed us to create a single location for our users to access apps, websites, and our help desk.
- The new interface is a little too dark on certain screens. I would like to see the ability to choose a color scheme. Other than this small issue, I really can't find additional faults with the program.
- Jamf Pro has had a very positive ROI for the school district. We have one system administrator who is able to manage our large pool of devices using Jamf Pro. We haven't had to hire additional staff as our deployment grows due to its ease of use and efficiency.
The last time we evaluated products like Jamf Pro was eight years ago. At that time, there were only a few other products on the market like Jamf Pro. Based on our evaluation criteria, Jamf Pro was the clear winner, and we've remained with them since then.
Everyone in our district uses Jamf Pro. This includes students, teachers, administrators, custodians, and support staff.
3
Our staff have 10+ years working in a technical support capacity. However, I know of several other school districts that have teachers with all levels of technical skills supporting Jamf Pro.
- Manage mobile devices including iPads and Apple TVs
- Manage Apple computers
- Track inventory for Apple products
No
- Price
- Product Features
- Product Usability
- Third-party Reviews
At the time we were looking for a MDM, Jamf had already been supporting Macs for several years and they only supported Apple products. By focusing only on Apple products, we felt they were able to offer a superior product.
- Implemented in-house
No
Change management was minimal
Yes
Due to the number of devices we are managing and the complexity of our installation we pay for premium support. This offers us a dedicated support team.
Yes
Yes, I've reported a few bugs with Jamf Pro, and they've all been resolved in a timely fashion.
We were doing a database conversion that had to occur after hours. Our dedicated support tech gave me his cell phone number and insisted that I call him if anything went wrong with the conversion and when it finished. He didn't have to do this. He could have told me to let him know how went in the morning or referred me to after hours support.
- Enrolling mobile devices and computers
- Mass deployment of apps to mobile devices and computers
- Mass deployment of restrictions to mobile devices
Yes, but I don't use it
March 10, 2020
JAMF is the way to go
Score 10 out of 10
Vetted Review
Verified User
It's used across the whole organization to get all Macs compliant to security and provide a default set of software. This way, onboarding of users is a breeze.
- Manage configuration profiles
- Run workflows and report the outcome
- Can be used as an CMS very well
- I would like to see script content withint the policy window. This way I won't have to move between different pages to see what it does.
- ROI is great. As it saves you so much time once it's all set up. The whole onboarding is automated through JAMF and it's zero touch.
2
Both IT employees. Managing workflows and system settings.
These two people manage the whole Mac fleet containing 150+ Macs and 40 iOS devices
These two people manage the whole Mac fleet containing 150+ Macs and 40 iOS devices
2
Both IT employees.
With minimal training, you'll be able to do basic automation stuff on your Mac fleet.
Jamf provides tons of traning sessions, webinars and blogs to learn even more.
With minimal training, you'll be able to do basic automation stuff on your Mac fleet.
Jamf provides tons of traning sessions, webinars and blogs to learn even more.
- Automation
- Security
- Unified workplace
- Zero-touch deployment
- SSO when enrolling a device
- Jamf Connect
- Jamf Protect
No
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Wouldn't change a thing :)
- Implemented in-house
No
Change management was a big part of the implementation and was well-handled
- None
- in-person training
As long as you know how to test the things you develop, you're good.
None
Some - we have done small customizations to the interface
Self Service is company branded
Yes - we have added extensive custom code
SplashBuddy as an enrolment experience
No
No
During implementation.
Expecting to add the Jamf Connect integration soon so might know more by then.
Expecting to add the Jamf Connect integration soon so might know more by then.
- Scripts
- Config Profiles
- Policies
- Smart Groups
- Nothing I can think of
- InTune
- Okta
- Jamf Connect
- Jamf Protect
- API (e.g. SOAP or REST)
Use the API, it's very powerful.
Did not negotiate
Be clear on your goals
No
- Pre-enrolment package
- Okta integration
- Not my area of expertise
No
No
January 17, 2020
Jamf Pro will make your life easier.
We use Jamf Pro to manage our nearly 10,000 Apple devices. Everything from macOS, iOS, iPad OS to AppleTVs. This program cuts down on the number of people needed to do mundane tasks by allowing us to automate common tasks.
- Simplifies large Apple deployments
- Support is amazing
- Build some type of inventory system into it.
- Less technical staff needed
Jamf Pro is much more feature rich than the competition
12
Technical Support
2
Network and software skills are required, also server knowledge.
- Improving deployment time
- Improving support response time
- Set a username on the screen to easily identify whos device it is.
- Managing updates for software
- Connection to shared resources
- Classroom App to help teachers
No
- Price
- Product Features
- Product Usability
- Product Reputation
- Third-party Reviews
Product features was most important for us. Jamf continues to innovate and expand the capabilities of their product.
I would not.
- Implemented in-house
No
Change management was minimal
- none
No
Don't need it. They are really responsive.
Yes
Yes it was resolved timely.
We migrated to the cloud, things did not go a smoothly as they could due to unforeseen issues, they spend 3 days on the phone with me to get it resolved. They checked up every few days after to make sure everything was satisfactory.
- The interface is very intuitive
- Distribution points speed up app deployment. There is no option for a hybrid on prem/cloud option.
No