The Perpetuation of Jamf Pro
Peter Barnett | TrustRadius Reviewer
November 01, 2018

The Perpetuation of Jamf Pro

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Jamf Pro

We are in the beginning stages of rolling Jamf out company-wide, but are using it now with all new incoming employee orientations (30/week - every week). We use it to make Self Service available, ease of access to the internet, and hopefully soon - to integrate with Okta for authentication purposes.
The business problems that this resolves/will resolve is the inundation of support tickets for issues logging in, creating a user profile that fits our standards (naming conventions, etc.), and will allow for more accurate asset data collection.
  • Jamf Pro is reliable, stable, and easy to use if you choose to educate yourself - potentially even through JAMF Nation.
  • Data reports as to the activity and location of users. This is a strength because it rules out a number of issues that would normally require a Helpdesk tech to be on-site or directly interact with the end user.
  • Ease of package application deployment. Being able to package applications and rules for the machines is a pro we're all grateful for in contrasting the past with how we do things now.
  • The UI of Jamf Pro is easy to use if you know where to go. otherwise, the portal is confusing and congested from the settings perspective.
  • It would be nice if Jamf could provide an in-portal support window where I/we can chat with someone from Jamf support - who may even be familiar with our setup.
  • More support. Not a major presence in our IT department - where we would love Jamf to be a highlight.
  • The positive impact here would be that the company takes IT seriously, especially when dropping terms like security, protocols, and activity overwatch.
  • A negative impact would be the issues we have with SSO - making logging into Jamf for some users problematic in regard to browser issues.
  • An ROI for Jamf Pro would be that our objectives seem more achievable and realistic with thee use of this tool.
Reputation and ease of use. The fact that a company made something to alleviate stresses in my work day is reason enough to recommend this to anyone who asks.
Jamf Pro is well suited for situations involving mass requests for applications. Having the ability to push - really from any perspective - to end-users directly is a huge accomplishment. The ease of use for pushing protocols and the simplicity of some go-to commands make the use of Jamf something to be grateful for.