Item: JazzHR
Rating: 6
Author: Garrick Weaver SPHR SHRM-SCP

Use Cases and Deployment Scope

Jazz is used to help manage candidates for a variety of roles within our organization, primarily high volume hourly positions at plants across the United States. The system has some very good basic features including questionnaires, email templates, rating systems and basic reporting. The workflow system is easy to change for individual job postings. The "push out" of jobs to the internet including Indeed is automatic.

Pros and Cons

The system is fairly easy to use with very little training needed for users.
Questionnaires are relatively simple to set up and modify.
The candidate rating system is very easy to use.

Job Board integration to paid job boards is not as smooth as I have been accustomed to at previous companies that utilized similar sized systems. That being said, for the investment it is definitely better than having no system at all.
User feedback beyond standard support has not escalation process beyond "we will consider it in the future".
Company website integration is basic "a-frame" with little customization.
Inconsistent support help. Some representatives are very helpful while others just go through the motions.

Return on Investment

It has helped us identify the effectiveness of sources which has helped measure the ROI on investments.

Alternatives Considered

Utalized a number of systems

As with the question on whether or not I would recommend the product, it depends. No two customer needs are the same so I always encourage companies to develop a matrix of wants and needs and ensure that the demonstrations of the products are tailored to those. For the investment the system is good. I was not on the team that selected JazzHR at my current employer so I cannot comment on what other systems were evaluated.

I have used similar sized systems such as PC Recruiter that have far better functionality and support.

Other Software Used

iCIMS Talent Acquisition Software Suite, LinkedIn Talent

Likelihood to Recommend

How likely I am to recommend Jazz is somewhat hard to rate as it depends on the company size. For companies in growth or standard hiring mode, where cost is a factor, the system does very well. There are some features, including some detailed reports, that I have not seen in larger systems. Our Client Services rep is very responsive and depending on who you get with support, issues are resolved, otherwise you need to get your Client Service Rep involved. It is very easy to use and I continue to learn more about the functionality. The Job Board and Social media integration is basic however; it is better than solutions do not offer it.

Overall a good product for the investment

Overall Satisfaction with JazzHR