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January 07, 2021
Our entire organization uses the Talent Cloud to some extent, some more heavily than others. All Hiring Managers access our platform to create and submit jobs and offers in iCIMS Recruit/Applicant Tracking. All employees also have access to an internal portal to apply for new positions. The most recent business problem we have been able to address is new legislation requiring us to post specific compensation details for our positions. We have different rates of pay in different locations so with our configurations, the Conditional Field Logic function helped us a lot and iCIMS Technical Support dedicated much of their time to helping us understand it. iCIMS Preboard houses all of our Onboarding documents as iForms, we like that these can be searchable for reporting purposes. Not to mention this has saved a lot of paper. As a User Administrator I have also found that audit trails, email tracking etc. and other ways that iCIMS captures user actions are trustworthy and helpful for troubleshooting. Finally the Candidate Relationship Management helps us connect via talent pools and develop a better understanding of who our candidates are. iCIMS Text Engagement has accelerated not only our hiring processes but also transformed how our Recruiters engage with candidates.
- Searching and reporting. Once you understand how to set up and save templates, you can generate a LOT of information and configure it to be at the fingertips of those who need it. I have also never seen so much flexibility in how it can be organized.
- The availability of tools to source and screen, especially as new integrations come about. There are always some technical kinks to iron out but once they are resolved, you can trust that they function well.
- Simplifying the candidate experience, the look and feel of the Career portals can be configured but there is still an overall recognizable view from the candidate perspective that makes everything clear and organized.
- We would like Job Screening questions to save previous candidate responses, similar to how Person Screening questions do. This would help us for positions where we ask candidates to write essay-style responses. We see a lot of candidates re-apply for these positions and it's inconvenient for them to re-write everything.
- The ability to host virtual hiring events using a video tool. We like seeing that video interview tools are in the works already!
- We had trouble figuring out candidate profile creation from job boards like Indeed. For a while Recruiters were manually uploading resumes into the platform so the Easy Apply integration helped a lot with that. Would appreciate continued improvements.
Our whole organization uses iCIMS to attract and hire great talent. We use the new Attract product for our career site, and have a highly configured Recruit platform to serve our vast business needs. We also use Connect to continue engaging with candidates who are not yet ready to make a career move.
- iCIMS is a very flexible platform that allows us to do most configurations in-house to meet our needs.
- iCIMS support is available almost always, and comes at no additional charge.
- New releases happen frequently to allow constant adaptation to changes in the marketplace.
- I would prefer if we could administer iForms ourselves. We often waste time going back and forth with support to get changes to our forms.
- I was extremely disappointed to find out that Offer was a product that would come at an extra charge. As a Recruit user, iCIMS knows that we are extending offers. All Recruit customers should have access to the best possible way to extend and manage offer letters.
December 18, 2020
iCIMS Talent Cloud is our talent acquisition platform. It helps us manage and deliver just-in-time talent to the organization.
- Excellent ATS--creating, supporting, and posting requirements; easy to configure and use for talent pipelines
- Configurable workflow and reporting
- Cloud-based platform, easy releases/upgrades, and excellent support
- Reporting needs work--it needs more ease of use and functionality
November 20, 2020
iCIMS is used by entire organization to recruit, hire and onboard our new employees. At DataPath we hire employees to work in over 20 countries and iCIMS allows us to customize and track the processes.
- 24x7 internet access allows worldwide utilization.
- iCIMS technical support is the best I have experienced in 20+ years of recruiting.
- Hiring managers are able to take action on candidates quickly.
- The iForms are powerful tools and need more reporting options.
- The Excel exports could use some standard formatting options at the start of the process.
November 19, 2020
We use iCIMS as our applicant tracking system for North America. We are trying to get it adopted by the all departments. We really like the offer approval workflow.
- The technical support is fantastic.
- You can customize it, but it won't take all of your time trying to support it.
- It is very flexible to meet your recruiting needs.
- It is not overly complicated.
- I wish it had an automated process for duplicate accounts.
- It would be nice to see how many touch points they've had with the recruiter, manager, and system.
- More detailed training on reporting.
November 18, 2020
iCIMS Talent Cloud is our applicant tracking system used by all hiring managers across all banners and divisions across Canada. It allows us to review, post, and approve job requirements within our business. It allows us to communicate our job postings via the internet and facilitates our communication of job fairs and initiatives both via social media as well as via campaigns. We also use it for our interview and screening processes.
- Allows for us to effectively bring our positions to market
- Allows hiring managers to filter and sort candidates using many criteria
- Allows us to communicate with applicants in ways that are safe and socially distant
- Allows us to pull reporting on just about every piece of the recruitment process
- Full bilingual site and service; we require French but have had to provide most translations
November 17, 2020
iCIMS is used as our Applicant Tracking system. We post open jobs to our career board through iCIMS and complete preboarding and onboarding paperwork through the system. iCIMS addresses both recruitment and onboarding solutions for our organization. iCIMS is specifically being used by our HR department, however we would like to see our hiring leaders become more involved with the system to allow them to access resumes and have more direct involvement when hiring for their teams.
- Storing candidate profile and applications.
- Sending out onboarding materials.
- Providing recruitment metrics for AAP purposes.
- Interview scheduling- being able to send two separate emails (one to manager and one to candidate) from the same pop up window.
We have used several products with iCIMS and are extremely happy with iCIMS Recruit and TextRecruit. iCIMS has allowed us to streamline processes and allow our Human Resources Team and Hiring Managers access to the system to keep track of and engage the thousands of candidates who have expressed interest in our organization. The texting capabilities have reduced the time it takes us to connect with interested parties and through text campaigns, we have been able to re-engage past talent and passive candidates.
- Support provided is top notch.
- Training videos and articles are fantastic for new users and those needing a refresher.
- iCIMS is constantly enhancing their product line to meet client needs.
- We were not thrilled with TextApply capabilities but love TextRecruit!
We primarily use iCIMS Talent Cloud in our HR department specifically recruitment. As a recruiter in our organization, I find iCIMS to be a tremendous improvement over other ATS that I have used in the past. I like that it is very intuitive and multiple ways to access needed information. I would definitely recommend to any HR recruitment team.
- Uploading resumes easy.
- Input interview responses directly into the candidate profile.
- Easy to run reports.
- Easy to access talent.
- Better CRM but I understand that is coming.
October 23, 2020
Our organization uses iCIMS for our recruiting management system. All requisitions are handled in iCIMS throughout the entire recruiting process. Managers are able to review applicants and manage their open positions in partnership with their assigned recruiter. When an applicant is hired, a data feed sends the information over to our HCMS for a seamless onboarding transition.
- iCIMS offers robust reporting to quickly analyst recruiting data, including onboarding, EEO, and candidate management reports.
- The job library can serve as a repository for all company job descriptions. Security can be managed to allow managers to edit portions of the description.
- The requisition process for hiring managers is intuitive and user friendly.
- The user interface for back-end users could be cleaner.
- While iCIMS offers robust reporting functionality, the reporting module could be streamlined and more user friendly.
October 13, 2020
We use iCIMS to advertise our openings and receive applications. Beyond this iCIMS helps us capture useful information across our 21 locations. We are able to provide access to multiple user groups and allow for constant communication between candidates, recruiters and hiring managers.
- Great customer service!
- Very customizable.
- Easy to use.
- Great dashboard capabilities.
- The mobile app does not reflect candidates we have viewed.
- The invite to hiring managers for the mobile app is unnecessarily difficult.
- Provide training just on reports after a few months of usage, as these can be difficult to create on your own.
We use the system to approve and manage all reqs. It is used across the entire organization. The systems allows us to manage reqs and candidates throughout the recruitment life cycle and report on the process. We also use the systems to generate offer letters and complete portions of the onboarding process.
- Easily routes reqs for approval
- Allows for managing candidates through the system
- Onboarding through a portal improved new hire onboarding experience
- Improve formatting option in job description
- Improve formatting capabilities in offer product
February 21, 2021

We utilize the many features of iCIMS to attract, pre-board and hire all new employees enterprise wide. The integrations provided by iCIMS to our payroll, content management, IT account provisioning, I9 and many other applications and processes is invaluable. iCIMS has allowed us to fully automate many processes that were previously manual. We've been able to move away from paper and to a fully digital environment. iCIMS made our most recent move to working fully remote a very smooth process.
- Bulk Edits: The ability to perform a search on a set of criteria and impact a value on any field for all the records that match that criteria is a huge time savings not to mention it makes all changes consistent.
- Customer Support: No matter how good the application is, customer support will be needed from time to time to either answer questions or guide you through making changes to your configurations. iCIMS Customer Support is simply the best bar none!
- Assignment of On/Pre boarding tasks. The ability to assign tasks be it a review or completion of a document to the candidate or any other relative party allows all employees to be onboarded consistently and efficiently while ensuring compliance.
- APIs: Your development staff has the code at their fingertips to pull any information out of iCIMS via APIs. Events that occur in iCIMS can also trigger external actions.
- The wall between Recruiting Workflow and Onboarding Workflow make sending data from both in an integration or even on a report very challenging.
- Allow skilled users access to the backend formulas and ability to change column headers for reports and integrations.
- Allow rules based logic and auto-population at the field level. Conditional logic is a great start but putting a full rules engine underneath would be wonderful.
- Allow field to field comparisons in reporting search criteria.
December 22, 2020

We use iCIMS for recruiting. It is used by the Talent Acquisition with reporting and metrics distributed to HR Leadership team; New hire integration with our HR system.
- Recruiting workflow; iCIMS presents logical and intuitive progression throughout the process.
- Customization can be easily configured to support our specific business processes.
- The design of reports and other analytics can be easily accomplished and distributed via dashboards and/or scheduled reports. Allows for easy user segregation of needed reporting data.
- The technical support team is phenomenal!!
- Mass update feature is great.
- End User ability to create alias field name that is intuitive [for] their organization.
November 18, 2020

We use iCIMS across the whole company. It is our only ATS where all aspects of the hiring process are managed. From creating a pipeline and reviewing applicants, scheduling interviews, and hiring new associates - iCIMS addresses all of our recruiting needs.
- Reporting.
- Pipeline Management.
- Onboarding.
- Limitation on filters.
- Calendar integration with Outlook.
- iForm creation - turnaround time.
November 18, 2020

We use recruiting and onboarding platform across the org, with multiple divisions handling their own workflows and processes.
- Reporting is excellent! Quick and easy to build and share.
- Technical Account Manager model paired with Success Manager is fantastic!
- API setup for integration points with multiple systems is a breeze! iCIMS has tons of options to integrate w/ HRIS.
- Only missing functionality I can think of is building triggers for data manipulation + data transformation --- example upon entry on one form, perform some data validation and trigger a new action or auto-populate values on other tabs/parts of the profile.
We use iCIMS as our applicant tracking system. It is a solid system. I like the distribution and the external sites they push my jobs out to. We get a lot of reach and that comes standard. That is very important to us.
- Great reach and job posting to sites like LinkedIn, Indeed and others.
- Great customer service whenever I need help.
- It is easy to search articles or videos if I ever have any questions. Lots of resources available.
- Purging old applicants should be a little easier.
- Navigation in making system changes is a little hard, you have to do a lot of searching unless that is something you do every day.
- Everything is an add on. Lots of features that are basic and should be included are not. You have to pay extra to add that component.
November 18, 2020

We use it for recruiting and onboarding only. Additionally, only Talent Acquisition and Hiring Managers use the system.
- Provides clean-looking dashboards.
- Tracks candidate workflows.
- Gives a good customer facing portal experience.
- The iForms process makes it difficult to pivot quickly and execute new business ideas/initiatives.
- No native functionality for initials and signatures.
- Offer Management tool does not allow bulk sending.
iCIMS Talent Cloud is being used across the entire organization. It has provided more efficiencies, better reporting, and a better candidate experience.
- Strong reporting capabilities--you can report on any data entered in the system
- Strong candidate experience--quick applications and mobile optimized
- Strong partnerships with other organizations
- Responsive support
- Building reports
November 18, 2020

We use iCIMS Talent Cloud for the entire organization from hiring hourly assembly workers through senior executives. We utilize it to standardize the hiring process across the organization as well as to ensure government compliance and that we are meeting all of our goals in the recruitment space. All of the tools in the system help us create a quality candidate experience.
- Standard workflows
- Reporting tools
- Roles-based dashboards
- iForms need to be mobile friendly and not appear to be a form
- Text messaging seems to be blocked a lot
- Personalized support
We are currently using iCIMS across the whole organization for hiring and onboarding of both external and internal candidates. This has allowed more transparency throughout the whole hiring process from the candidate up to the VPs of the organization. We have also gone paperless in our hiring process, which has solved a problem especially in this time.
- Reporting.
- User friendly.
- Chatting between users.
- Emailing within the platform.
We use iCIMS in our Scientific Professional Services division. Our division focuses on supporting our customers' lab and regulatory needs through scientific staffing. iCIMS helps us by providing a robust system to review resumes, keep track of our candidates and openings, and start the onboarding process.
- It's an ATS first- not another HRIS that has their own ATS.
- The support team is wonderful. They always get back to you and get any questions resolved in a timely manner.
- The system is user friendly and intuitive. New hiring managers pick up on it quickly.
- We've had changes to our account managers that have been confusing. We lost our months ago and still have not been assigned a new one. They are very helpful as they take the time to understand how you use the system and ways to make it even better.
- Reporting is overwhelming.
- Searching is cumbersome. Sometimes I just want to look up a phone number who called me, but I can't because of the formatting.
September 16, 2020
iCIMS is being used in both sister companies in all departments. It definitely helps to streamline processes. The added benefit of housing all applicants in one space that is easy to search is a plus! It could be a bit more user-friendly but otherwise an excellent system for applicant tracking and recruiting activities.
- Automatic notifications are easy to set up and edit.
- Ability to email within the platform is a plus.
- Highly configurable to your company's needs.
- Portal configuration could be more robust, have better creative options for designing your portal welcome page
- Auto-launch options could more clearly defined, they are difficult to set up.
- The social distribution could be more configurable as far as the ad content instead of a boring standard template; needs to have the capability to add graphics and images to create attractive ads for social media.
September 16, 2020
Our entire company uses iCIMS as our Applicant Tracking System. It's also our repository for our job profiles. We rely on the recruiting and pre-hire workflow data for performance metrics of both our recruiters and our hiring efforts. It is one of the primary tools our Talent Acquisition department uses on a daily basis.
- It provides and tracks a wealth of data, as much or as little as we want.
- Profiles are highly customizable.
- Once set up properly, its approval processes are quite easy to operate by all users.
- Entrance criteria allow us to create a workflow that cannot be circumvented by users, ensuring we're tracking every step of our process.
- Visual reporting functionality is somewhat limited, and we often need to export data to other reporting tools to get the granularity and insights we need.
- Limits on the If/Then logic create roadblocks to some of our automation goals.
- Seemingly-arbitrary limitations on security rules make it difficult to create the access-control environment we need.
- The interface can be a bit overwhelming for some users. The fact that the job, person, and workflow profiles look so similar does not help this.
September 10, 2020
Our entire organization is using the iCIMS Recruit product. Every single person in our organization uses the product in various ways. Prior to using iCIMS, all of our processes were completed manually, which was extremely time intensive. Additionally, we had no way to allow our job candidates to create a static profile (account) and only update when necessary; our candidates had to completely fill out all of their information again when they applied for another position. Our clients love being able to access candidates' information at their convenience; we used to have to create a shared Dropbox folder for this purpose.
- They are with you every step of the way throughout the adoption and integration phase of going live.
- Their tech support after going live is superlative.
- The program is highly configurable, so it works for our unique processes.
- The program is very robust, so we can pull reports on many different aspects of our business.
- The resume parsing could be better.
- On-site training moves extremely fast--perhaps add a day to training.
- Certain parts of the platform are not configurable that we would like to see configurable. For instance, attachments to a project cannot be alphabetized or ordered.
iCIMS Scorecard Summary
Feature Scorecard Summary
What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
Categories: Applicant Tracking
iCIMS Screenshots
iCIMS Video
iCIMS Integrations
iCIMS Competitors
Bullhorn ATS & CRM, CATS Applicant Tracking System, Jobvite, Oracle Cloud HCM, HiringBoss, SAP SuccessFactors, Oracle Taleo, IBM Kenexa
iCIMS Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
iCIMS Support Options
| Paid Version | |
|---|---|
| Phone | |
| FAQ/Knowledgebase |
iCIMS Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |
| Supported Countries: | 200 |
| Supported Languages: | All |

























