TrustRadius
iCIMS is an applicant tracking software for companies of all sizes. The tool's talent recruiting and management functions include a wide range of features such as social recruiting, talent sourcing and onboarding.https://media.trustradius.com/product-logos/iQ/5l/9N787LHUH4I9.jpegiCIMSiCIMS - cutting edge system for your recruitment needs2014-07-02T14:26:29.650ZWe use iCIMS across our whole organization. This includes 3 states and more than 40 locations. Initially iCIMS helped us to go electronic with our application process and really streamline how the overall candidate is reviewed. Today, iCIMS continues to help us to manage our candidate flow as well as manage job openings.,iCIMS allows multiple managers at multiple locations (within a region) to review and share a pool of candidates with a central place for communicating where the candidate is at in the application (review, screen, interview or hire) process.
Likewise the candidate does not have to need to complete several different applications for multiple locations. They build a profile once and then apply to only the jobs they are interested in with a few clicks.
Admin Users are allowed freedom to manage several pieces within the platform and their own career portals. For example, they are able to create new company locations, update verbiage on career portals and workflow bins and statuses within the platform.,Applicants are counted everytime they are in the Identified Bin. So that if they have applied to more than 1 job, they are not 1 applicant but rather counted several times over. Within reporting, we wish there was a way to identify these individuals on certain reports or to not have them count multiple times on certain reports.
Wish there was a way to report on how many applicants were not selected based on a reason type and for what job or by what manager. This would allow us to do further trending as to why we are not selecting or hiring candidates.
When building a new Job Template, that it would not be assigned a job id like all other active job openings are. That when selecting the status of template, it would not automatically assign an ID.,8,Improved Candidate Experience
Improved Applicant and Interview Tracking for compliance with Affirmative Action Regulations
Improved current employees accessibility to all current open positions
Improved effiencies in external recruiting through main company website as well as external job boards,2,10Angie PearsonMedium-sized company review of iCIMS Talent Acquisition Software Suite2019-03-06T02:38:33.632ZOur company uses iCIMS Talent Acquisition Software Suite for onboarding and for job requisitions and postings. We also manage all of our candidates in iCIMS. We use it across the whole organization to recruit new hires. It gives us easy access to the candidates who apply to each position, and we can manage our job listings on iCIMS. ICIMS has a lot of capabilities, it's just taking the time to learn what it can do for your company.,It is easy to house all candidates in one system. It has all the features you would need as a company to move the candidate through the recruiting process and create your own workflow within the system. You can easily move candidates to different job postings and you can add notes to candidates' profiles.
You can customize your onboarding and recruiting documents to your company. It's easy to assign documents to employees or candidates, and you can have them easily electronically view and acknowledge documents.
Reports are easy to run and pull on iCIMS. You don't need the system to sync overnight like other systems, everything is done in real time.,Our recruiting department relies heavily on iCIMS, and there have been times where iCIMS has been completely down for hours. It's hard for them to do their job when the system they use does not work at times.
There are a lot of capabilities in iCIMS, but it's hard to learn all of it without the proper training.
It's hard to customize the reports to how you want it. They have default reports, but if you want it more customized to your company, it's not as user-friendly as the standard reports.,8,It allows us to easily have all of our candidates in one system.
Reporting is not the best, but it is sufficient for our medium-sized company.
When ICIMS is working through bugs and the system is down, it slows down our business, as our Recruiting department must wait until it's resolved.,ADP Resource,ADP Enterprise eTIME, Concur Travel and Expense, SlackVerified UseriCIMS - Recommended for Your Applicant Tracking Needs2018-11-19T17:49:17.998ZiCIMS is used primarily as our applicant tracking system and takes the applicant through the complete new hire process. We are able to prescreen all applicants and determine if we are going to move forward with them. We are able to move applicants to other job requisitions that we feel they may be better suited for. We are able to reject and offer candidates. When we offer, we are able to track their status all the way through the completed background and additional onboarding paperwork. Everything is automated and electronic, so we are no longer swimming in paperwork for every applicant. iCIMS is used across our entire company and allows us to network our applicants with other accounts if we feel they are not a good fit for us.,Applicant tracking - it allows us to keep up with their status in the entire new hire process
Ease of use - iCIMS is very user-friendly
Organization - iCIMS is very clearly labeled and organized, so you never have to search too far for someone or something,Lagging - sometimes iCIMS lags out, although that could be our server and not the system itself.
Making offers - it requires multiple steps to make an offer. You have to hit "extend offer" and then close out and reopen the offer before you can send it. Again, that could just be our setup.
Color scheme - okay, it's rather boring. Just black and white. I'd love to see it more customizable to where we can use our personality while using the system.,8,We are able to reduce paper flow by having everything electronic
We have significantly improved our onboarding time due to the automation provided by iCIMS
With improving onboarding times, we have also improved employee retention, which in turn reduces the overall cost for recruiting,UltiPro and ADP TotalSource,Kronos Workforce Central, UltiPro, Oracle E-Business Suite Procurement ContractsVerified UseriCIMS is a solid ATS but, make sure you are thorough and ask a lot of questions.2019-02-07T23:18:31.495ZiCIMS is currently being used by our Talent Acquisition team to manage our job postings on our career page and those applicants that apply to our jobs. We share candidates with our management team, we schedule interviews and process background checks through iCIMS.
iCIMS helps us stay organized as a team when it comes to the management of requisitions and candidates across the organization.,iCIMS makes it easy to manage our job postings on our website. We have multiple brands and we have separate web portals for each brand all housed in the same account.
iCIMS is easy to use whether it is on desktop, mobile or tablet. It's the ATS on the go that allows us to stay connected.
The ability for us to integrate our ATS with various vendors makes the process move fasted by not having to navigate between multiple systems.
The Account Management team at iCIMS is very responsive to our needs and want to make sure we are having a positive experience.,iCIMS could benefit from working with a few more vendors in allowing for integrations. We use a few resources that are not currently integrated and we have asked if they plan on working with these vendors in the future. Make sure you go though all your vendors when assessing iCIMS.
Reporting on iCIMS can be intense. There are so many variable that it can become overwhelming for someone the first few times. Training is available and I would recommend that to all new users.,7,The biggest negative is, due to the lack of a couple of key vendor integrations, we have had a hard time keeping up with data entry and not all of our applicants are making into the ATS which is defeating the purpose.
For everything else that it does, iCIMS is a solid ATS.,Kenexa, Greenhouse and JazzHR,HireRightVerified UserWould NOT recommend.2018-09-07T18:35:54.446ZThe product is great. Mainly utilize the system for sourcing.,Sourcing
Process Flow,Too many bells and whistles.
Training is very poor for a robust system such as iCIMS.
Customer Service is very, very, very poor. Particularly the Account Managers. Will tell you anything to purchase/jupgrade the service.
Not a user friendly system.,1,Refusal to support decision to break ties with iCIMS has been costly.
Not a good overall experience.Verified UserBest fit for a growing company2018-07-19T02:17:41.172ZOur company does complete staffing and recruiting, for both commercial hires and government contracting ... everything from temps to executive direct hire placements. We use iCIMS to track all our job orders, job posts, candidates, applicants. We also use the Onboarding suite to onboard employees across the country, in many states.
We are able to customize onboarding our employees for any special State requirements. We are able to customize the recruiting process for any special needs of our commercial clients and allow external hiring managers to interface at various levels. We are able to customize the internal reporting/tracking that our Program Managers need for federal contracts ... not simple or easy!,Highly customization of reports/searches, able to export to Excel. Allows all levels of management to make use of on-demand, real-time data.
Professional layout and ease of use - great interface with most all user devices. Gives our company instant credibility and quality for our brand.
Can't outgrow it. iCIMS has many very large customers, and excellent interface with other services and new technologies. They even acquired a texting manager platform we were hoping to start using.,The platform is not well oriented for the fast paced staffing agency, as it requires going in/out of various levels to manage accounts, hiring managers, etc. While it could be argued that that is a CRM function (not ATS), we feel it is a area that iCIMS should look at next.
More ready-to-use templates, dashboards, etc. that can allow new users to dive in and use it quickly. If someone has a DBA background, they'll love getting started and learning all the tools/tricks, but if they are the typical manager ... not so much. Have had problems with buy-in for some managers, as it can seem too complicated.
Some of the recruiting and hiring processes could be assisted by some ready-to-use features (like the Offer creation/approve/acceptance feature they are starting to work on). New clients have to create a lot of workflow processes on their own.,8,We really didn't have a viable ATS before. Has allowed company to grow five fold in two years, with national scope.
Because of the system integrity, we have been able to accommodate clients with very high security needs (US Treasury, Department of Defense).
We have been able to be highly responsive to quick hire needs of several customers nationwide, without sacrificing quality of documentation or HR compliance.,Jobvite, Ascentis Recruiting, Newton Applicant Tracking System, Bullhorn Recruitment CRM, Zoho Recruit and JazzHR,PanTerra Networks Unified Communications as a Service, QuickBooks Enterprise Solutions, Microsoft Office 365Bruce WilsonWorth it to learn it...it can do anything2018-04-15T19:41:22.760ZI consulted for a trucking company that did not have an ATS in place. NOTHING. They were big enough that we decided to implement a solution that would allow them to continue to grow. Their processes were clunky when they existed at all. This streamlined everything! We wanted something that was mobile friendly, friendly for the "non-recruiters" in the organization, with common sense searchability from both ends.,Integrates well with TONS of job boards
Amazing reports that are VERY user-friendly. You can track ANYTHING!
Great passive talent management,It's a "big" system. It takes some training.
Slow to load occasionally
It took us a while to be able to sort candidates effectively
Many processes are able to be utilized but difficult to do the first time,8,We can see our shortcomings and manage against them. There are so many reports available.
We took the time to train and have a lot of employee buy-in for the system.
We can track passive and active candidates and easily find people we spoke to in the past.,,Bullhorn Recruitment CRM, PCRecruiterEmily TennantiCIMS Platform Review from an Enterprise-Client Perspective2017-12-22T16:52:11.087ZOur organization is complex with multiple legal entities and thousands of locations which include unionized facilities. We utilize iCIMS to post and manage the hiring process for all US-based external and internal competitive jobs across our organization. The Recruit module is also utilized (to a lesser extent) in 6 other countries and 3 languages.,Configurability; they give a great deal of control to the company. Having this flexibility means you can be more agile in your approach and don't have to pay a fee every time you want to make a small update.
Training Resources; iCIMS has a robust knowledge base on their help site and I rarely find an article or video that's out of date (how they manage to create new content and keep all the existing content up to date is beyond me!). Their training team is fantastic and they regularly host pieces of training for both Recruiter Users and User Admins at their offices which are free of charge to their clients - if you can secure a spot, that is- they tend to fill up quickly!
Searching/Reporting; I provide this 'pro' of the iCIMS platform somewhat cautiously for two reasons. First, I don't have much experience in this area outside of iCIMS. And secondly, I've gotten feedback from end users that it's confusing. But, I'm still listing this as a 'pro' because as I've become adept at building queries, I can see a ton of capability. A User Admin or Super User who is comfortable navigating the system and with a good awareness of their platform can build quite detailed and sophisticated searches that provide hugely valuable information. Recruiting Users, who have a more narrow scope in the system may need some training to get what they need. I do know that iCIMS is working on the interface to make searching more intuitive for recruiters - similar to other search forms they may use to look for passive candidates online.,Conditional Logic; This is the biggest opportunity for improvement for iCIMS. Not having this functionality becomes an issue when we want to prevent users from doing something based on a set of other - sometimes unrelated - conditions. Conditional logic would allow us to set up a more prescriptive process which would reduce user error and help maintain compliance. They have JUST released some promising new functionality in this area and I hope to see similar types of improvements around conditional logic elsewhere in the platform soon.
Onboarding; Okay, we all know the purpose of an Applicant Tracking Systems is (at least historically) to track APPLICANTS. But if you've been involved in attempting to design a streamlined onboarding process, you know it's a beast all it's own. The capabilities of the Onboard module in iCIMS are . . . acceptable. It's functional, but it's not great. For the company with less complexity, I think the Onboard module would be a wholly sufficient. However, for more complex organizations, what's lacking becomes a bit more obvious (conditional logic would also be a huge win if applied to the onboarding module!)
As with almost everything in iCIMS, you do have the ability to configure the content of the onboarding portal(s) to your liking. However, the user-interface itself leaves a lot to be desired and isn't nearly as sleek as the rest of the platform. They've recently released an update with some improved functionality and it seems like they are beginning to dedicate more resources to this area, so that's exciting. We've had over 15k new hires funnel through our onboarding process in iCIMS this year so by no means is this a deal breaker but I do hope for some functional and aesthetic improvements in the coming year.,8,The adoption of iCIMS across our business has provided a great deal of visibility into our processes. The integrations we've made with vendors (pre-employment screening, assessments, WOTC, etc) have provided us with the opportunity to use this technology as a way to reduce process variance across the enterprise and the benefit of that to an HR function cannot be overstated! Process consistency means better workforce analytics, improved compliance, easier system administration and training, and a better end user and candidate experience. iCIMS has been the vehicle by which we are improving our HR processes.Carey WilsonPowerful but not easy to use2017-12-21T16:04:41.545ZWe use iCIMS Talent Acquisition to move a candidate through almost all stages of the pipeline, including some sourcing.,Candidate tracking at scale,User interface
Candidate searches (sourcing)
Candidate profiles in a single tab
Candidate activity feed,2,I can somewhat see who I have in my pipeline,Greenhouse,EnteloTosh GilesiCIMS - Top Contender for an ATS!2017-12-18T19:29:15.369ZWe currently utilize iCIMS as our applicant tracking system withing the recruiting team.,Flexibility on completing configuration requests on your own (for the most part).
Great customer service team,Some reporting features are not as robust; can be a challenge to create.,7,The social distribution feature has increased brand awareness and also given back time on the recruitment team to focus on other items. Before it was a very manual process!,Bonnie Chau Recruiter at Austin IndustriesiCIMS Review2018-02-01T23:25:39.946ZiCIMS software is currently being used by the talent acquisition department at our organization although other areas touch the software as well. This software solves the problem of a recruitment platform. Prior to starting with my company they had no internal database or recruitment platform. I was astonished so we researched platforms and took demos and found that iCIMS fit our needs most.,Database for resumes, saves all resumes and information on candidates.
Templates for sending automatic emails to large populations. Saves a lot of time!
Easy to use and user-friendly.,Mobile version can be improved as well as mobile capabilities.
Auto-populating fields could save a lot of time. So parsing resumes.
More training demos.,9,Database and resume management has allowed us to get more organized.
Reporting features for the business and monthly goals.
Templates for sending emails out as blasts has save a lot of time for our team.,Bullhorn Recruitment CRM,Bullhorn CRM, Bullhorn Recruitment CRM, UltiPro, SharePoint CRM, Google Drive, WorkloudVerified UseriCIMS Talent Acquisition Software Remains the Best Within Its Category2016-02-12T18:40:02.197ZFrankly, we don't use all the functions/features of the software but it helps organize our recruitment efforts all in one platform.,Easy to review and rate incoming applications/resumes; especially since iCims upgraded their interface to reduce the number of clicks to accomplish this.
Easy to get our job postings out to social media via the iCIMS "advertise" feature.
Fairly easy to email past candidates to keep in touch and develop a talent source from a growing pool.
Easy to post our jobs.,More work is definitely needed on the main interface to help make it even more intuitive and reduce the number of steps involved in reviewing candidates and "accepting" or "rejecting" them.
More integration with social media. Our package was just upgraded, so this already may have been accomplished. We'll see.
Emailing select groups of past candidates is still a little awkward. Would love to be able to sort the candidates and create more specialized groups and touch points to email them and create stronger ties and talent source pools. Would love to be able to tailor and send out newsletters, blog posts and specialized job announcements to them. May be create and advertise special events (job fairs & open houses).
Would love to see a feature where candidates and others can recommend a friend seeking employment.
Would love to have the ability to create email contact lists for job referral sources at colleges, labor dept offices, vocational schools, employment help organizations and others to which we could create and push out our job posts, e-newsletters and event invites to them with a click.,10,Took too long to screen each resume and assign a status - too many clicks. Has been improving with recent changes.
Great organizational tool for recruiting effort. This has been HUGE for us.
Not happy with the forced buy that took us up nearly $300 per month in usage fee - in one step. CEO is not pleased and will scrutinize value of the system more and cause us to be on the lookout for better deals with competitors.
Customer service has been EXCELLENT.,,2,,We have major ongoing recruiting needs and iCIMS is exactly what we need to help manage them.
Currently, I am the only recruiter here with a part time support person, so iCIMS makes my job a bit easier.
It seems to interface well with or current website.,Success story. We recently ran a Veterans Job Fair and invested a ton of time in reaching out to military and Veterans groups by phone, email and snail mail. We spent several thousand dollars on FaceBook and regional newspaper ads. The day before the event we only had 35 candidates registered to attend. We were very upset with that kind of response. That same day we invited 9000 candidates from our iCims applicant data base and several hundred attended the job fair to save the day!!!!,More effort to create, reach out to and maintain a talent source oool through iCIMS.
Hoping to bring in our referral sources and keep them better informed.
Hoping to bring in our employees and better involve them in the recruiting process and employee referral program.,8,No,Price
Product Features
Product Usability
Product Reputation
Third-party Reviews,No change.,Vendor implemented,Change management was minimal,Was not here during implementation and no one remembers.,5,Online training,8,5,No, I do not. This is not my area of expertise.,Some - we have done small customizations to the interface,No,9,Yes,There has never been a time when they have not.,Job Posting
Candidate Review (not the grading system, though)
Posting jobs to social media,Rating/Grading each candidate still takes too long.
Emailing candidates in groups is not intuitive nor easy to figure out.,7,8,9,8,None that I am aware of.,Things like Survey Monkey, Mail Chimp, Wisestep, etc. Looking to create more touch points with past candidates, referral sources and current employees through iCims,File import/export,5,I am not an expert in this area. Difficult to offer such technical advice from a layman's point of view.,5,10,Unknown,No.,No,Still to be seen when we upgrade in March 2016,More Social Media interfaces.,No,YesMarc LeVineTake back control over your hiring process2016-02-16T22:41:18.879ZWe use ICIMS both on the Mosaic and Acosta Corporate recruiting side, as well as for any full time field hires. If we hire them or pay them in ADP vs. Ceridian, we are using it to hire that candidate. The rest of our recruiting team for field hires uses Taleo. ICIMs works much more quickly than Taleo in terms of big data, and the visual/buckets set up (resume review, send to EBI, send to ADP) corresponds best to our on boarding process. It also integrates a bit as a CRM as it allows us to track our communication with the client teams by sending correspondence through it (reviewing candidates, setting up drug screens etc.).,Integration with job distributors - scraping to outside job boards.
Integration with other on-boarding systems- ADP, EBI etc.,Resume preview - would LOVE a feature that allows me to hover over resumes and preview them more easily.
Workflow progression - too many click thrus with adding notes, etc., vs. going right to the next step.,5,Referral Tracking - our data collection piece for that has been very difficult to track.
Customer Service - Taleo is "two-sided" in that it allows our internal client service team to move candidates as well, which causes confusion. The fact that only our TA team can access and process in ICIMS allows for greater control and autonomy for our TA team.,TaleoSarah GreenbergiCIMS ATS review from a 19 year veteran2014-01-17T18:32:15.519ZI support iCIMS for my Current Client. It is being used as an ATS and also for some position management functions for the HR department. It is being used in the US only at this time.,Easy to set-up compared to other ATS systems.
Good workflow thru the application from first candidate submission to onboarding
reporting and searching are easy to do and does not take an "IT" degree to use
Integrations with HRIS systems work well
Support is very responsive and knowledgable
Account manager is also responsive and great to work with
Most functions/changes to the system can be done with in house staff
Frequent updates to system functionality, continuous improvement
Takes feedback from there clients on improvements and new functionality.
Great candidate experience in being able to complete the application process quickly,Integrations are not 100% functional with some 3rd party vendors,9,Better analytics and reporting has lead to better decisions around the Talent Acquisition function
The added use of a position management function has help management determine where there headcount is in the process of hire/fire at any given point in time.
an improved recruiting workflow has given our recruiters a precise view into there req load and the status of there candidates allowing them to handle more reqs with no added effort.
A great candidate application process has lead to less "dropped" candidates and an increase in our candidate database. This has improved our sourcing efforts dramatically.,,800,2,8,6,Yes,7,6,7Scott Chase, SPHRiCIMS is the best ATS on the market2015-02-04T23:02:43.315ZiCIMS was selected to help our organization better manage the requisitions and applicants in the recruitment process. It was used within HR to manage all the applicants and candidates throughout the organization. iCIMS helped us to better manage the requisition creation and approval process. It involved our managers in approving the requisitions more quickly than doing this through interoffice mail. We were better able to manage and measure our job board usage and effectiveness. Candidate management was a snap since everything was accessible from the main landing page. That page could be changed by the recruiter to help them better manage the process. The onboarding tool was pretty slick too.,Customer service is second to none. It is the best I have encountered.
Everything is configurable. It is easy to change the process to better match your process
Always improving. New features and functionality continue to keep you on the cutting edge
Social Media tool is the best tool ever,Nothing. They listen to their customers and quickly implement those areas to improve.
Nothing. They are so responsive in improving their product.,10,Very positive. Implemented in under 60 days.
Save so much time in managing the candidates,Kenexa,taleo,Implemented in-house,10,10,9Kori Clemmer, SPHR, CCPTalent Acquisition Technology & Analytics2014-01-17T19:12:39.428ZWe are using iCIMS for our overall recruiting cycle. We feed in open positions via an interface from Workday into iCIMS. This product is being used by our HR/Talent Acquisitions team. iCIMS has really made life easier for our recruiters,coordinators, hiring managers and upper management as it is a very easy to use tool and has an amazing dashboard setup that you can tailor to any audience. In the past we used another ATS system which was very clunky, but now with iCIMS we can take full control of not just our candidates, but the overall recruiting cycle.,iCIMS is a very customizable system. We are constantly making changes and adding new fields in iCIMS and the best thing is that the system administrator has the access to make all these changes.
The dashboard capabilities that iCIMS provides in its platform are amazing. You can literally tailor a specific user login to see only those dashboards that you feel they need access to see.
The workflow feature that iCIMS has allows for cleaner reporting, as you can't skip a step when moving a candidate thru the workflow.,iCIMS can improve the reporting capabilities as you can't have multiple logic setup when creating a report.
I think they can improve the security administration piece as the system admin can't tailor the security. You need to contact iCIMS so they can make changes.
iCIMS needs to do a better job when looking for partners to integrate their systems with. We currently are in the middle of integrating iCIMS with TalentWise and this integration has not gone too well.,8,iCIMS has allowed us to view the full recruiting life cycle at a macro level.
We can have data points in seconds when other systems take forever to process a report request.
iCIMS has allowed for better accountability of our data.,7,10Vladimir Rodriguez, MBA, CPMWhy iCIMS is the best ATS on the market2014-01-25T23:55:14.175ZWe use iCIMS at Vology as an applicant tracking system. We house all of our internal and external (and confidential) recruiting activity within the tool. It is used solely within our Human Resources department. It allows us to post jobs to any job board directly from the ATS, and track the workflow of candidates through various steps of our recruiting process, it allows us to perform batch actions such as sending thank you letters and rejection letters. We also utilize iCIMS for a completely paperless onboarding process, allowing candidates to complete all of their new hire paperwork - both the standard W-4 and I-9 requirements as well as customized policies and Vology-specific forms - on their own time before their first day. This saves lots of paper and time, and houses the forms permanently in the employee record within iCIMS, eliminating the need for paper records. At Vology I am the main user of the system and we fill about 55 jobs/year. We also use it for AAP reporting at the end of the year, as well as other custom reporting of data such as source of hire, time to fill, etc.
I also used iCIMS at a prior company - Sage - where we used the system across a large enterprise of 5,000 employees, filling hundreds of jobs each year. At Sage, we also used the tool to feed directly into the HRMS system, automatically creating employee files and payroll records with simple clicks.
iCIMS is a tool that allows for the organization of candidates who have applied for jobs, it creates a searchable database of candidates for your organization, eases recruiting transactions, communication with candidates, reporting on talent acquisition activity and it is the first step in taking your entire HR department paperless.,Ability to customize. I have not come across anything within iCIMS that I cannot customize to be the way I want it to be. Such as the names of fields, order of fields, reports, communication to candidates, uploading any and every document that I share with candidates within the system. Anything I have ever wanted it to do it can do, either through my own ability to customize (they give users free reign to customize away - and it's very easy to do), or with the help of their tech support.
They don't nickle-and-dime. I have used other ATS's in the past such as Ultimate Software, Kenexa, Taleo, and some others, and all of them charge for the things I want to change or customize, and in most cases, they simply couldn't do it. If they could do it, it would take them months upon months and it would be expensive. With iCIMS, if I have a customization request, it is usually done within a day or two and I have never been charged for anything. This is an amazing strength of theirs that I hope they never change!
It's the one-and-only TRUE ATS. This is a true applicant tracking system. iCIMS is not part of a different company that is an HRMS trying to be able to round out their solution offerings by having a recruiting module. They ARE a recruiting module ONLY. The other products only frustrated me because if they were an ATS, as in the case of Taleo or Kenexa, they are owned by a larger organization (in Taleo's case it's Oracle, Kenexa is IBM), and just one tiny line of a very big business. That never works because service is slow, they nickle-and-dime for changes, and they don't know what they are doing when it comes to ATS so they can't offer good solutions. In the case of HRMS systems offering an ATS module, those modules are never good - it's something that is fairly simple so they can say they have an ATS module (as in the case of Ultimate). So if you really want a real ATS, there is no other solution than iCIMS. It integrates with ANY HRMS and it's a great solution for a great price.,I am not happy that iCIMS recently changed their job-posting provider. They switched from TalentBrew to JobTarget. It's not as smooth, there are more clicks and steps, and I have a feeling that I'm going to start being charged for this which will make me very unhappy. I miss the ease of TalentBrew.
Even though their customer service is fast and great and they still do anything that I ask them to, I have noticed that over the past several months their response time has gotten a little slower. It used to be that they'd get back to me the same day and generally have my customization or problem solved in the same day. Now, it takes a few days. I've had one as long as a week. So if you are really reading this iCIMS - please know that your customer service, ability to do whatever the customer asks and respond fast sets you WAY apart from the rest. Please don't change....tighten it back up. It's still excellent and better than anyone else in the market, but I'd hate to see that slip to average.,10,Major time savings. There is no reason to be doing recruiting manually today. This product will be a life saver in terms of saving time and organizing your candidate pools. It's also a great way to take notes in the candidate records so you can always remember as the years go on the reasons you passed on a candidate. Just great for organization.
It has allowed us to communicate with candidates. It's a fact that 77% of job seekers get absolutely ZERO communication from employers when they apply for a job. iCIMS allows for immediate and automatic communication which is essential for candidate experience and employment brand.
It allows us to work faster, respond to candidates and hiring managers faster, as well as easy end-of-year AAP reporting.
The ROI is difficult to calculate because it the benefit is time, efficiency, speed and saved trees - i consider an ATS a basic necessity for any organization that has a need to fill jobs. ...it is not a question of whether to purchase an ATS, but which one to purchase.,,0,10Jennifer MillmanObjective iCIMS Review From a Past User2015-02-20T17:18:55.371ZWe are no longer using iCIMS. We switched to a new ATS approximately 6 months ago. Before the switch, we used iCIMS for roughly over 2 years. We only used iCIMS in the recruiting department as our ATS. It solved the full cycle recruiting function at my organization.,iCIMS can provide extremely in-depth workflow stages to move candidates through to ensure real-time, accurate depiction of where candidates stand in the recruiting process.
iCIMS has the capability of providing customized, detailed reports based on client needs.
Communication with candidates through iCIMS is very detailed and user friendly. Building email templates and automating these functions is user friendly.,Visually, iCIMS is not appealing. It is overbearing at times with the dashboard. It is not the most streamlined display where the user has to go through various tabs and drop downs.
It functions less as a new aged, innovative ATS/CRM and more as a older system. I know their mobile capabilities are increasing but it is behind the times.
It is not a great function of engaging individuals once the move from candidate to employee. The more innovative ATS are now functioning as both the ATS and HRMS/HRIS, in the same platform. I think limiting these capabilities and requiring the employer to buy three different systems for Recruit, Social, and HR will deter.,5,iCIMS has overall great customer service.
My organization owns this a bit; We struggled in the initial implementation process. My advice to iCIMS would be to be very detailed and upfront to new customers the importance of the implementation aspect. Have multiple calls and conversations with all individuals involved so that they can customize what they exactly want. If you don't you will be behind the 8 ball from the start and potentially never get to where you want.
From an ROI perspective, it cost my organization significantly because we did not have it implemented correctly from the start and given the needs in other areas for my organization (more mobile/social capabilities) caused us to make an ATS change after only 2 years.,Bullhorn Applicant Tracking System,Jobvite,smart recruiterRyan Winthrop, MA, PHRiCIMS - applicant tracking made easy and fun!2014-01-18T23:44:17.916ZiCIMS was chosen as our applicant tracking system after reviewing several options. It is our primary hiring tool. iCIMS allows us to post jobs, receive applications, search resumes to find the ideal candidates for a given opening, track the interview process, create offer letters, and onboard new hires. It is a one stop hiring solution.,Customizable to an organization's specific hiring process.
User interface is easy from both the front and back end.
Strong resume search function enables recruiters to find the right candidates quickly without wasting time looking at unqualified resumes.,Customizability to a specific recruiting process is great, but there are certain features set in stone. When it comes to customizability, more is always better.
While implementation of the product was smooth, there were some issues with custom forms. Nothing that was not handled well in the end by the iCIMS staff though.
While easier to use than most applicant tracking systems, there is a ramp up time for recruiters to be able to take full advantage of the system.,10,iCIMS allowed us to streamline our recruiting process, cutting time to hire and cost to hire significantly.
We were able to cut down on the use of outside agencies by building our own internal database of candidates from which to recruit.
iCIMS provided tools for better communication with candidates throughout the process, allowing for a better overall candidate experience, helping our employment brand.,,10,Implemented in-house,10David George, PHRiCIMS Should Be On Every Company's Short List!2014-02-06T22:42:57.732ZUsed across my entire organization and I have 4 recruiter users on it. It's the platform that helps us fill 300-400 positions a year. It's basically all things Talent Acquisition for us.,Very user friendly
Very user customizable vs. having to submit requests for changes like other ATS systems
Great candidate pre-screening library tools with the ability to weight answers
Intuitive and ability to dictate OUR workflow vs. making our process fit the system
New releases work very well vs. Taleo new releases that seem to cause problems across the system; I used Taleo in my last company.
Update 3-22-15: I just recently updated to latest version 14.2 and as usual the update works seamlessly.
Customer Support is outstanding and you get to talk to live people. They are also very knowledgeable of the product, features and configurations.,As I mentioned, Customer Service seems to go to voicemail more than it has in the past
Update 3-22-15: Cust. Serv. been much better, rarely getting sent voicemail (if at all). I'm also always impressed just how knowledgalbe how well informed their reps are, they go above and beyond a level 1 support and rarely do I need level 2 or more support.
I'm trying to use thier Connect product which basically gives candidates the ability to just provide their resume without applying. I'm frustrated I can't create a custom field whereby I can inquire what their current title is and be able to search on it.
Update 3-22-15: iCIMS has made improvements to the Connect module.,9,It has helped us do a better up front pre-screens which has been a big time-saver reviewing the most qualified candidates first and the least qualified last based on weighting their answers.
It has reduced time-to-fill in the past year by almost 2 weeks
It has helped save search firm fee's because I create "Sourcing" job reqs and recruit ahead of our needs. We have pipeline ready to go and no need to call it out to agencies.
Per above, has helped reduce cost-per-hire
Has also increased quality of hire because we start with a pre-vetted pool,,1,10,Implemented in-houseSteve BarabaniCIMS FAN!2015-02-17T21:28:24.611ZWe are a very small company and there are currently two of us in the Talent Acquisition department. When I joined the company there was no ATS in place, everything was handled by paper :( The company I came from used iCIMS and I had a very positive experience with the tool. When I got approval to implement an ATS, I went straight to iCIMS. It has made recruiting (posting jobs, managing candidates, communicating with candidates) so much easier, organized, and efficient.,Integrates with our website painlessly!
Very easy to communicate with candidates and to save that communication
The software is incredibly intuitive and easy to navigate.,For my purposes, it is exactly what I need.,10,All candidates are receiving acknowledgement!
I have been able to add a careers section to our website.
I can now provide my boss with recruiting metrics.,Peopleclick and iRecruit,2Anita Kumar, PHRNo ATS is perfect but iCIMS comes close2014-01-14T23:01:45.850ZWe use iCIMS solely as an ATS for the recruitment and offer process (we do not use the onboarding feature). We track recruitment activity against the requisitions and applicant nomination, interview and approval progress through iCIMS.,Customization: It was clear from the first implementation meeting that we were going to be able to structure and format the process based on our requirements and not have to work within the limitation of the ATS.
Flexibility: Even after implementation was complete, we were surprised to learn that we can continue to change our process and refine it to meet our changing business needs.
Clean and clear layout: Simple layout that can be further customized is a key highlight for my organization.
Reporting: The reporting tool is extremely rich once you figure out what you want and how you want it presented/reported.,Because there is so much customization available we were not able to fully utilize the tools available to us. iCIMS could do a better job at presenting best practices or configuration recommendations to its clients as they are rolling out the ATS to their organization.
The reporting tool has many functions but there are not enough 'standard' reports per-populated into the tool.
The only thing we miss about our former ATS, Taleo, is the Outlook toolbar. Would love to see an Outlook or Gmail add-in to help record exchanged emails directly to a candidate record.,8,Better reporting and visibility into recruitment flow and process.
Layout and customization increased usability which increased accuracy and decreased need for constant enforcement.,Taleo,iCIMS,4,1,Collaboration internally between recruiters and with other departments including the program management, HR and Security.
Compliance with OFCCP.
Reporting and effectiveness of recruiting actions and strategy.,8Mostafa El-Hamalawy, GPHRSuffers from Poor UI/UX, Customer Service & Functionality2014-01-27T18:45:04.688ZI use iCIMS everyday to intake and track job applications and respond to candidates.,The capability of looking at my candidates (as opposed to my colleagues candidates) at a glance on the homepage and in an immediately linked area from there is an advantage over other systems.
The ability to look at the resume without downloading it speeds up applicant reviews.,The lack of a preview button on job postings is unfortunate.
The antiquated user interface is frustrating. The look and feel are behind the times by ten years at least, and it's riddled with ux/ui problems such as collapsing of a list once you take an action on a candidate.
Some features of the product simply don't work or aren't there, such as the option for candidates to build a resume from a questionnaire.
The external candidate pages are not customizable enough by the users, and the options are old fashioned and limited.
The video capability on job postings and the landing pages is blocked by a security bug.,1,iCIMS has only been an improvement compared to no system at all. It doesn't stack up to other existing systems.,,4,5Juliette DupréiCIMS for HiRE? Sure! iCIMS for sourcing? Not so sure.2014-01-14T17:47:25.277ZWe are currently using icims, nation-wide for recruitment and compliance purposes.,iCIMS has strong capabilities in easing the process of capturing applicant progress and tracking them through the hiring process.
iCIMS has positively helped our on-boarding process with the ease of electronic new hire documents.
iCIMS facilitates an easy process for submitting our background checks as well.,iCIMS is a sophisticated system that seems to have capabilities beyond tracking candidates through the hiring process. It would be beneficial to increase the ease of searching for candidates within the system (without cumbersome click-throughs and more simplified search templates).
Update 2015: Since I initially wrote this review -- I've worked with my administrator to create some fairly robust queries that helped (not completely solved) our searching/sourcing needs in iCIMS.
A calendar or reminder function for candidates that should be followed up with that can tie into Outlook would be great.,9,Pricing/ROI information is not in court... However, candidate experience was a positive one. Easy, digital, forgiving as needed for editing/updating information.,Eempact,Resource Tracking,5Cynthia CarrascoNext generation of Recruitment!2014-01-21T20:40:12.210ZWe use it for Recruitment and are in the proces of implementing iCims for Onboarding.,The dispositions assigned to positions are easier to track for AAP
Generating an offer letter is straightfroward
Reporting functionality is great
Customer Service is top notch
It is an intuitive and user-friendly system and has been easily teachable to all users,Better filtering capability for reports,9,Hire sources are better tracked
ROI has increased since it provides accurate/complex feedback on applicants,Ultipro,8,1,10Marina Musi
Unspecified
iCIMS Talent Acquisition Software Suite
107 Ratings
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