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January 07, 2021
Our entire organization uses the Talent Cloud to some extent, some more heavily than others. All Hiring Managers access our platform to create and submit jobs and offers in iCIMS Recruit/Applicant Tracking. All employees also have access to an internal portal to apply for new positions. The most recent business problem we have been able to address is new legislation requiring us to post specific compensation details for our positions. We have different rates of pay in different locations so with our configurations, the Conditional Field Logic function helped us a lot and iCIMS Technical Support dedicated much of their time to helping us understand it. iCIMS Preboard houses all of our Onboarding documents as iForms, we like that these can be searchable for reporting purposes. Not to mention this has saved a lot of paper. As a User Administrator I have also found that audit trails, email tracking etc. and other ways that iCIMS captures user actions are trustworthy and helpful for troubleshooting. Finally the Candidate Relationship Management helps us connect via talent pools and develop a better understanding of who our candidates are. iCIMS Text Engagement has accelerated not only our hiring processes but also transformed how our Recruiters engage with candidates.
- Searching and reporting. Once you understand how to set up and save templates, you can generate a LOT of information and configure it to be at the fingertips of those who need it. I have also never seen so much flexibility in how it can be organized.
- The availability of tools to source and screen, especially as new integrations come about. There are always some technical kinks to iron out but once they are resolved, you can trust that they function well.
- Simplifying the candidate experience, the look and feel of the Career portals can be configured but there is still an overall recognizable view from the candidate perspective that makes everything clear and organized.
- We would like Job Screening questions to save previous candidate responses, similar to how Person Screening questions do. This would help us for positions where we ask candidates to write essay-style responses. We see a lot of candidates re-apply for these positions and it's inconvenient for them to re-write everything.
- The ability to host virtual hiring events using a video tool. We like seeing that video interview tools are in the works already!
- We had trouble figuring out candidate profile creation from job boards like Indeed. For a while Recruiters were manually uploading resumes into the platform so the Easy Apply integration helped a lot with that. Would appreciate continued improvements.
Our whole organization uses iCIMS to attract and hire great talent. We use the new Attract product for our career site, and have a highly configured Recruit platform to serve our vast business needs. We also use Connect to continue engaging with candidates who are not yet ready to make a career move.
- iCIMS is a very flexible platform that allows us to do most configurations in-house to meet our needs.
- iCIMS support is available almost always, and comes at no additional charge.
- New releases happen frequently to allow constant adaptation to changes in the marketplace.
- I would prefer if we could administer iForms ourselves. We often waste time going back and forth with support to get changes to our forms.
- I was extremely disappointed to find out that Offer was a product that would come at an extra charge. As a Recruit user, iCIMS knows that we are extending offers. All Recruit customers should have access to the best possible way to extend and manage offer letters.
We use iCIMS in our Scientific Professional Services division. Our division focuses on supporting our customers' lab and regulatory needs through scientific staffing. iCIMS helps us by providing a robust system to review resumes, keep track of our candidates and openings, and start the onboarding process.
- It's an ATS first- not another HRIS that has their own ATS.
- The support team is wonderful. They always get back to you and get any questions resolved in a timely manner.
- The system is user friendly and intuitive. New hiring managers pick up on it quickly.
- We've had changes to our account managers that have been confusing. We lost our months ago and still have not been assigned a new one. They are very helpful as they take the time to understand how you use the system and ways to make it even better.
- Reporting is overwhelming.
- Searching is cumbersome. Sometimes I just want to look up a phone number who called me, but I can't because of the formatting.
September 16, 2020
iCIMS is being used in both sister companies in all departments. It definitely helps to streamline processes. The added benefit of housing all applicants in one space that is easy to search is a plus! It could be a bit more user-friendly but otherwise an excellent system for applicant tracking and recruiting activities.
- Automatic notifications are easy to set up and edit.
- Ability to email within the platform is a plus.
- Highly configurable to your company's needs.
- Portal configuration could be more robust, have better creative options for designing your portal welcome page
- Auto-launch options could more clearly defined, they are difficult to set up.
- The social distribution could be more configurable as far as the ad content instead of a boring standard template; needs to have the capability to add graphics and images to create attractive ads for social media.
September 16, 2020
Our entire company uses iCIMS as our Applicant Tracking System. It's also our repository for our job profiles. We rely on the recruiting and pre-hire workflow data for performance metrics of both our recruiters and our hiring efforts. It is one of the primary tools our Talent Acquisition department uses on a daily basis.
- It provides and tracks a wealth of data, as much or as little as we want.
- Profiles are highly customizable.
- Once set up properly, its approval processes are quite easy to operate by all users.
- Entrance criteria allow us to create a workflow that cannot be circumvented by users, ensuring we're tracking every step of our process.
- Visual reporting functionality is somewhat limited, and we often need to export data to other reporting tools to get the granularity and insights we need.
- Limits on the If/Then logic create roadblocks to some of our automation goals.
- Seemingly-arbitrary limitations on security rules make it difficult to create the access-control environment we need.
- The interface can be a bit overwhelming for some users. The fact that the job, person, and workflow profiles look so similar does not help this.
September 10, 2020
Our entire organization is using the iCIMS Recruit product. Every single person in our organization uses the product in various ways. Prior to using iCIMS, all of our processes were completed manually, which was extremely time intensive. Additionally, we had no way to allow our job candidates to create a static profile (account) and only update when necessary; our candidates had to completely fill out all of their information again when they applied for another position. Our clients love being able to access candidates' information at their convenience; we used to have to create a shared Dropbox folder for this purpose.
- They are with you every step of the way throughout the adoption and integration phase of going live.
- Their tech support after going live is superlative.
- The program is highly configurable, so it works for our unique processes.
- The program is very robust, so we can pull reports on many different aspects of our business.
- The resume parsing could be better.
- On-site training moves extremely fast--perhaps add a day to training.
- Certain parts of the platform are not configurable that we would like to see configurable. For instance, attachments to a project cannot be alphabetized or ordered.
September 09, 2020
Pier 1 Imports uses iCIMS for our corporate, stores, and distribution center hiring. Each business segment has different hiring needs, processes, and requirements, and iCMS allows us to customize the application and workflows to accommodate those differences. It also provides us with the data we need to make the most effective use of our recruitment advertising dollars and to ensure a good candidate experience.
- The customization of the application process allows our corporate applicants to apply in less than 5 minutes and store associates to apply quickly without a resume. This ensures we are capturing interested applicants.
- The reporting functionality is easy to use and allows access to any data you need.
- We can easily develop custom reports and set up weekly, monthly, and annual reports to automatically be created and emailed to anyone in our organization.
- iCIMS is very intuitive, user friendly, and easy to learn. We completed implementation in 950+ stores in 120 days. We used online self-directed training and had very few calls to our help desk.
- The offer letter functionality is not good. It is not able to customize the offer letters with variables in vacation time, benefits, etc.
December 18, 2020
iCIMS Talent Cloud is our talent acquisition platform. It helps us manage and deliver just-in-time talent to the organization.
- Excellent ATS--creating, supporting, and posting requirements; easy to configure and use for talent pipelines
- Configurable workflow and reporting
- Cloud-based platform, easy releases/upgrades, and excellent support
- Reporting needs work--it needs more ease of use and functionality
November 20, 2020
iCIMS is used by entire organization to recruit, hire and onboard our new employees. At DataPath we hire employees to work in over 20 countries and iCIMS allows us to customize and track the processes.
- 24x7 internet access allows worldwide utilization.
- iCIMS technical support is the best I have experienced in 20+ years of recruiting.
- Hiring managers are able to take action on candidates quickly.
- The iForms are powerful tools and need more reporting options.
- The Excel exports could use some standard formatting options at the start of the process.
November 19, 2020
We use iCIMS as our applicant tracking system for North America. We are trying to get it adopted by the all departments. We really like the offer approval workflow.
- The technical support is fantastic.
- You can customize it, but it won't take all of your time trying to support it.
- It is very flexible to meet your recruiting needs.
- It is not overly complicated.
- I wish it had an automated process for duplicate accounts.
- It would be nice to see how many touch points they've had with the recruiter, manager, and system.
- More detailed training on reporting.
November 18, 2020
iCIMS Talent Cloud is our applicant tracking system used by all hiring managers across all banners and divisions across Canada. It allows us to review, post, and approve job requirements within our business. It allows us to communicate our job postings via the internet and facilitates our communication of job fairs and initiatives both via social media as well as via campaigns. We also use it for our interview and screening processes.
- Allows for us to effectively bring our positions to market
- Allows hiring managers to filter and sort candidates using many criteria
- Allows us to communicate with applicants in ways that are safe and socially distant
- Allows us to pull reporting on just about every piece of the recruitment process
- Full bilingual site and service; we require French but have had to provide most translations
November 17, 2020
iCIMS is used as our Applicant Tracking system. We post open jobs to our career board through iCIMS and complete preboarding and onboarding paperwork through the system. iCIMS addresses both recruitment and onboarding solutions for our organization. iCIMS is specifically being used by our HR department, however we would like to see our hiring leaders become more involved with the system to allow them to access resumes and have more direct involvement when hiring for their teams.
- Storing candidate profile and applications.
- Sending out onboarding materials.
- Providing recruitment metrics for AAP purposes.
- Interview scheduling- being able to send two separate emails (one to manager and one to candidate) from the same pop up window.
We have used several products with iCIMS and are extremely happy with iCIMS Recruit and TextRecruit. iCIMS has allowed us to streamline processes and allow our Human Resources Team and Hiring Managers access to the system to keep track of and engage the thousands of candidates who have expressed interest in our organization. The texting capabilities have reduced the time it takes us to connect with interested parties and through text campaigns, we have been able to re-engage past talent and passive candidates.
- Support provided is top notch.
- Training videos and articles are fantastic for new users and those needing a refresher.
- iCIMS is constantly enhancing their product line to meet client needs.
- We were not thrilled with TextApply capabilities but love TextRecruit!
We primarily use iCIMS Talent Cloud in our HR department specifically recruitment. As a recruiter in our organization, I find iCIMS to be a tremendous improvement over other ATS that I have used in the past. I like that it is very intuitive and multiple ways to access needed information. I would definitely recommend to any HR recruitment team.
- Uploading resumes easy.
- Input interview responses directly into the candidate profile.
- Easy to run reports.
- Easy to access talent.
- Better CRM but I understand that is coming.
October 23, 2020
Our organization uses iCIMS for our recruiting management system. All requisitions are handled in iCIMS throughout the entire recruiting process. Managers are able to review applicants and manage their open positions in partnership with their assigned recruiter. When an applicant is hired, a data feed sends the information over to our HCMS for a seamless onboarding transition.
- iCIMS offers robust reporting to quickly analyst recruiting data, including onboarding, EEO, and candidate management reports.
- The job library can serve as a repository for all company job descriptions. Security can be managed to allow managers to edit portions of the description.
- The requisition process for hiring managers is intuitive and user friendly.
- The user interface for back-end users could be cleaner.
- While iCIMS offers robust reporting functionality, the reporting module could be streamlined and more user friendly.
October 13, 2020
We use iCIMS to advertise our openings and receive applications. Beyond this iCIMS helps us capture useful information across our 21 locations. We are able to provide access to multiple user groups and allow for constant communication between candidates, recruiters and hiring managers.
- Great customer service!
- Very customizable.
- Easy to use.
- Great dashboard capabilities.
- The mobile app does not reflect candidates we have viewed.
- The invite to hiring managers for the mobile app is unnecessarily difficult.
- Provide training just on reports after a few months of usage, as these can be difficult to create on your own.
We are using iCIMS for the recruitment processes across the whole company. Our recruiters and managers are using it to find suitable candidates and find new people who will join the company. Thanks to iCIMS we can support a global approach to recruitment consistently across the organization.
- Clarity of presenting information
- Simple but functional layout
- Not enough flexibility with customization
September 30, 2020
We have 16 international offices that help us recruit professional expat people to serve in the aviation charity sector in some of the remotest areas of the world. We needed a system to coordinate the recruitment across the 16 countries to place people into 12 other countries. iCIMS has helped us standardise processes and coordinate and share data.
- Manage candidates
- Coordinate different locations and offices
- Work globally
- The reporting function can be clunky if you do not use frequently.
- Comparison of different candidates could be better, especially if you want to print a report.
- The support services and account management could be better.
- Commercially, we have seen fairly significant price increases, which as a charity we have found difficult.
iCIMS Talent Acquisition Software Suite is used across the entire company as our sole Applicant Tracking System. We use it to attract and manage talent to fill our open requisitions throughout the company.
- Allows posting on external job boards such as Indeed and LinkedIn
- Extends and stores communication (email and text) with candidates
- Builds drip campaigns to attract more candidates
- The reporting function is very confusing.
- Building a feed to our new HCM (Ceridian Dayforce) has been challenging.
September 30, 2020
We use it for Internal Talent Acquisition Hires only. iCIMS is not used by the entire organization. iCIMS addressed our issue with tracking of applicants/candidates and the selection process. Much better than using Outlook and Excel.
- Interface with LinkedIn
- Reporting
- Workflows
- Easy implementation
- Strong Customer Service
- Automation
- Interface with other job boards
- Better Boolean Searches to create a candidate list
- Identification of talent in the database that matches the roles created
September 28, 2020
We use the iCIMS Recruit product for all US hiring at Sodexo. It is our applicant tracking systems (ATS) to attract, recruit and hire frontline/hourly, and management/exempt employees. We also leverage the onboarding portal to assist with pre-onboarding activities for our management population. Other products we use are TextRecruit and we trialed the TextHR product to help communicate with our displaced workers during COVID.
- Listening to customer needs and requests for enhancements.
- The level of consultation from all account team members (product knowledge is great).
- Roll out of product enhancements in a methodical and timing manner supporting it with great resources in the resource notes and help section.
- Consulting on TextRecruit since the acquisition has been challenging. It doesn't seem to get the same level of attention as their core products and/or the process for testing and rollout on enhancements doesn't seem to be the same.
It is being used mainly by Talent Acquisition. It helps the candidate/employees go through hiring and onboarding in one platform.
- Dashboard report are very robust and custom to our organization.
- Recruiter Dashboard is very helpful to stay organized.
- Excellent recruiter and candidate experience during the hiring process.
- Integrations with other vendor is smooth.
- Customer Support is second to none.
- The look and feel of iCIMS seems outdated but they seem to be working on ignite which will help improve that.
- More themes than just dark and light.
- Reports that are more fluid instead of them being tied to Requisition or Recruiting Workflow. If I want to pull a report on how long HRBP's are taking to approve jobs I cannot since it is an approval report and cannot have filters from other sections of the platform.
September 20, 2020
We use the software across the organization as our recruiting tool. Talent acquisition is obviously the heavier user of it. This software helps streamline the hiring process and maintain compliance.
- Streamlines the applicant experience.
- Simplifies the screen process of applicants.
- Interacts with our HRIS to automate the new hire process.
- Coordinates the onboarding processes.
- Job templates can be simplified. All ATS have this problem.
September 20, 2020
We currently use iCIMS Recruit for our experienced and campus recruiting needs for the entire organization. It has allowed us to keep track of all open requisitions and provides a simple candidate experience with easy job site integrations.
- Customization to your processes.
- Campus recruiting usability.
- Custom reports
- Overall design of the platform to be more user friendly/intuitive.
- More integrated solutions with other products for a seamless experience.
September 16, 2020
The HR department, as well as hiring managers, all use our iCIMS platform in addition to new hires joining the company to complete onboarding tasks. HR uses this to keep track of new hires and to export them over to our ADP system. Hiring managers use this to keep track of their tasks they need to do as well as to set up interviews and look at potential new employees.
- Recruitment
- Onboarding Tasks
- Data transfer for new hires to our payroll system
- Unable to personally edit iForms
- Must put in a ticket for iForm changes - though normally quick to resolve
iCIMS Scorecard Summary
Feature Scorecard Summary
What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. Build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
Categories: Applicant Tracking
iCIMS Screenshots
iCIMS Video
iCIMS Integrations
Namely, 1. Tracker (I9-E-Verify), 2. Peoplesoft (ERP), 3. ADP-HRB (HRIS), 4. Talentwise (Background Check), 5. Job Target (Job Board Posting)
iCIMS Competitors
Bullhorn ATS & CRM, CATS Applicant Tracking System, Jobvite, Oracle Cloud HCM, HiringBoss, SAP SuccessFactors, Oracle Taleo, IBM Kenexa
iCIMS Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
iCIMS Customer Size Distribution
Consumers | 0% | |
Small Businesses (1-50 employees) | 17% | |
Mid-Size Companies (51-500 employees) | 40% | |
Enterprises (> 500 employees) | 43% |
iCIMS Support Options
Paid Version | |
---|---|
Phone | |
FAQ/Knowledgebase |
iCIMS Technical Details
Deployment Types: | SaaS |
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Operating Systems: | Unspecified |
Mobile Application: | No |
Supported Countries: | 28 |
Supported Languages: | All |