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I really like Jira Service Desk
April 12, 2018

I really like Jira Service Desk

Rene Enriquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Service Desk

We mainly used this product to manage all the task in charge of devs, support team, and IT in general.
  • Good integration with Hipchat
  • Ability to link other related tickets
  • Good tracking system
  • Configurable workflow
  • Not sure, it has been working good enough to cover our needs
  • It's really positive, the whole suite provided by Attlatian is awesome
  • Good tool to track how many tickets were solved and by whom
  • The configurable workflow is cool because not all organizations have the same workflow
I used to work using Mantis, and RedMine but I found in JIRA a minimalist, modern an easy to use user interface
JIRA is really good and we are so happy using it, even if you just wanna test it you can go for the basic version which is really cheap.

Jira Service Management Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Self-service tools
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management ()
Not Rated
Change management
9.0
Change requests repository
9
Service-level management
9