JIRA for your Project... Good or Bad?
August 17, 2018

JIRA for your Project... Good or Bad?

Rounak Jangir | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Service Desk

We use JIRA in our project to keep track of individuals' work, as well as to collaborate all the tasks and documents at one place. We use its Confluence integration feature to keep all the documents present in Confluence available to all. We simultaneously keep track of all tasks using JIRA. We track which tasks are completed, which are pending, and how much effort is required to complete them.
  • Documentation is reduced, because we do not need to maintain Excel sheets to keep track of all the tasks. The service desk allows us to do that with minimal documentation.
  • Taking an example of a defect that comes up during testing, this defect can also be raised here and its progress can be monitored by the developer, the tester, as well as all the participants involved. This makes it the single point where everything in the project is tracked.
  • All the updates in the task assigned to a person are received via mail and there is no need to check the portal again and again, which surely saves time.
  • The portal can be a bit difficult to understand at the start. Because there are too many features. So there is a chance that if the UI were improved, this would be made a bit simpler. The user could understand better and more quickly, improving the efficiency of the tool.
  • Although the tool is really powerful right now, it could be made a bit more automatic. That is, it could help the user in some basic tasks like creating categories of tasks and automatically, adding some sub tasks, and logging some work which would be editable by user. But giving the user something to start with would save a lot of time.
  • Also there should be a weekly alert showing the hours logged into the portal, which can help the user track his work, how much he has logged in. So that one can log accordingly.
  • It reduces documentation. Also Confluence integration is a positive point.
  • Good for reporting. That is, we can provide numbers to higher management with the help of this tool.
  • It is one of the best tools for issue and project tracking.
JIRA is much easier to setup and use in comparison to VersionOne
It is appropriate for projects where there are many tasks involved that are distributed among people, this can help make the tracking of tasks easy. It is also good because of Confluence integration for projects with a lot of documentations.

Jira Service Management Feature Ratings

Self-service tools
ITSM collaboration and documentation
ITSM reports and dashboards
Change requests repository
Service-level management