Jira Service Desk - A product worth looking at
September 13, 2018
Jira Service Desk - A product worth looking at
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with JIRA Service Desk
Jira is being used primarily by our Information Technology department. It is being used for task management, project management, and time management. Jira helps us to stay organized all in one place.
- Task management - There are many options when creating a task that should fit a variety of use cases. It works well to keep everyone accountable.
- BigPicture - Gantt has been useful for the breakdown of very large projects. We can track multiple phases and see where most of our time was spent.
- Jira allows you to track hours worked on projects, this has been helpful to determine how long similar tasks/projects will take.
- The number of options can be overwhelming for the average user. A simple task creation becomes surprisingly complex. Proper training is important.
- My Task Dashboard could be displayed in a way that is more useful to myself. An interface with more information and displayed tasks all on one screen would be nice.
- Jira allows us to see the big picture along with all of the small tasks it will take us to get there. This keeps us organized and focused on our goals.
- Jira keeps individuals accountable for their tasks so we can see employees who are excelling and employees that may need additional support.
- Having everyone work out of one system for tasks and projects helps with team collaboration and saves time in getting answers to questions quickly.