JIRA- easy to use even for beginners
August 08, 2018
JIRA- easy to use even for beginners
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with JIRA Service Desk
JIRA is used to track our day to day tickets and user stories to be accomplished for a particular sprint. Most of the projects in our organization use this and it helps to easily track our progress and when a particular thing has to be done.
- Filters and dashboards really help a lot to easily get into the right ticket
- This tool can be used easily and it's pretty simple but does a lot of things
- Most of the times while calculating the pending hours or minutes it doesn't show the correct amount. Due to this, some tickets cannot be closed.
- While loading the page it'll be slow sometimes.
- Productivity is good while using this tool as the users can track their stuff quickly.
- During deployments, we feel it really helps alot as we can just the filter code to DevOps person to filter and see if everything is done.
We tried using TFS for some time but most of the team members felt that it was difficult to use and not user-friendly, and then we switched back to JIRA.