Smart solution for a good price
September 14, 2018
Smart solution for a good price
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with JIRA Service Desk
JIRA is used to keep track of the open requirements of our external clients. It is used for every user in the company. The main problem addressed is to respond to customer requirements within agreed SLA to keep our external customers happy and not to impact the daily operations and help them achieve goals.
- Easy implementation
- Easy to use
- Friendly UI
- More Funcionalities
- Integration with some other tools
- The portal can be a bit difficult to understand at the start for beginners
- Fast ROI
- Can run in a productive enviroment fast
- Need time to get use to it
It really is not established above other tools of the market, it is quite similar to its similar ones in the market. JIRA is used depending on multiple factors such as cost and size of the organization but I do not see a real competitive advantage with respect to other similar solutions