SharePoint admin enjoyed using Jira
September 17, 2018
SharePoint admin enjoyed using Jira
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with JIRA Service Desk
It was being used for project management, tracking progress, questions and collaboration while using Agile methodology. It was also used to document procedures of how to do something in SharePoint, SP Designer and migrating data from company sandbox to customer platform. Jira was utilized to document meetings, ideas and scrum discussions.
- It is compatible for Agile methodology where it lends a platform of sufficient communication, accountability of tasks and provided a space for a group email. This prevented replication of tasks that were already completed or decisions already made without having to pester the project lead on what was discussed if you missed a casual meeting or scrum.
- Search results in Confluence does not work well if you begin with a spacename at the beginning. For example, if I were to list something as "abc def" and search under "def", results are not found.
- Issue tracking can be cumbersome when colleagues overload or customize it.
- Jira tends to force premature convergence of a process, then making it inconvenient to change it.
- Mobile application support.
- Downtime is longer than anticipated and it is attributed to bugs.
- Editing tasks can be difficult due to where the task is located, so finding that task in order to edit can be a challenge.
Very cost effective and you receive full service help desk software system and network monitor all-inclusive. It is capable of productivity and easy to maintain. It is a easy to use help desk solution that includes a ticketing system, inventory system and a network monitor. Tools work well and integrates with other third party software.