My Jira Service Desk Review - Great Software!
October 24, 2019
My Jira Service Desk Review - Great Software!

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jira Service Desk
It is being used by several depths across the company. It is being used to handle requests, from either internal or from external places. It is needed to organize the incoming requests and workload. Each business unit uses it to fit their own workflow, and customized it to meet their needs. Since each unit has its own business process they each use the it slightly different, but the overall use is general the same.
Pros
- It has all your requests/ tickets organized well.
- its very easy to setup or change the workflow of each request.
- it takes minimal training for users to learn how to use the program.
- Dashboards can be easily created and updated when needed.
- The ability to searches and see old requests is every easy.
Cons
- The ability to easily modify the email notifications per user, a user can get a ton of notifications for a single request
- They need to figure out a way when requests are opened by email that need to go to multiple departments
- There needs to be an easier way to transfer and notify other departments when a request is being transferred over
- A lot of of the backend setup for filters and dashboards take some time to learn how to do it properly
- Overall the impact using Jira Service desk has been very positive. We started one a few departments using it and then expanded to many more.
- A single place to have all requests, in an organized and easy to use place
- It has a robust search engine to look at old and closes Jira's
- The capability to link and transition Jira' s to the next step is great
I dont have experience using any other similar products
Do you think Jira Service Management delivers good value for the price?
Yes
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Jira Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy Jira Service Management again?
Yes
Comments
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