Good product for tech-heavy teams
October 24, 2019
Good product for tech-heavy teams
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jira Service Desk
We are a growth-stage startup and have been using Jira since the beginning of time. We first started using it for the engineering team's sake when we got to a point where we needed to plan, organize and figure out different epics and stories. We then expended Jira use to our product team.
- Plenty of use cases within one organization.
- Customizable.
- Most engineers are familiar with it.
- Tough to figure out and navigate for non-engineers.
- Difficulty changing the language in certain fields.
- Not intuitive.
- Provided a good structure for our engineering team.
- Tougher to onboard and train non-engineering people.
- Good translatable flows.
Do you think Jira Service Management delivers good value for the price?
Yes
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
Yes
Did implementation of Jira Service Management go as expected?
Yes
Would you buy Jira Service Management again?
Yes