1. Home
  2. IT Service Management (ITSM) Tools
  3. Jira Service Management Reviews
  4. User Review of Jira Service Management
Jira
March 16, 2020

Jira

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Desk

We use Jira to track incidents and service desk tickets. We also use it for an inventory database.
  • It keeps track of all of your inventory.
  • Easy to update statuses of items in inventory.
  • Initially it is hard to use because you don’t know what you are doing. There is a slight learning curve.
  • We use this product every day. It has brought a positive ROI.
I think that Jira provides a better product for the use case of our business model.
When we have a question it gets answered.

Do you think Jira Service Management delivers good value for the price?

Yes

Are you happy with Jira Service Management's feature set?

Yes

Did Jira Service Management live up to sales and marketing promises?

Yes

Did implementation of Jira Service Management go as expected?

Yes

Would you buy Jira Service Management again?

Yes

HYCU Backup & Recovery for Nutanix, Couchbase, Azure SQL Database
It is a great product to use across a large team and for a storage database to keep track of hardware that is in many different data centers around the world.

Jira Service Management Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
9
Self-service tools
8
ITSM collaboration and documentation
6
ITSM reports and dashboards
6
ITSM asset management ()
Not Rated
Change management
8.0
Change requests repository
8
Service-level management
8