Jira is the best for engineering and software development
April 10, 2021

Jira is the best for engineering and software development

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Software

Jira is used by the majority of our organization, within most departments, and used for a variety of workflow processing. Each department has a specific use case for it, but it's heavily used in the engineering department to track the software development life cycle using the agile or shape-up methodology.
  • Automating workflows and mundane processes.
  • Provide a great UI and visual queues to get work down easily.
  • Establishes best practices and support overall engineering workflows.
  • It's not very intuitive when building reports; this area could be more robust.
  • They have been working on the "Next Gen" projects and it doesn't currently have all of the functionality as the Classic version; could improve on that.
  • There is an automation section. It seems somewhat unreliable.
  • Tracking Statuses of workload.
  • Managing the software development life cycle.
  • Ability to integrate into 3rd party applications.
  • Other Jira product integrations like Confluence.
  • Cuts development time.
  • Ability to be more agile and ship code faster.
  • Ability to track work and measure engineering hours.
The Jira software is really top-notch compared to other software programs. It has a better UI and it is more intuitive. The out-of-the-box features make it easy to implement and get started right away. The other software is either more focused on program/product/project management, help desk ticketing systems, or CRMs. Yes, you can build an engineering workflow process in those other products, but why take the effort to custom build all of that when you've got a great product that can do it for you.

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Did Jira Software live up to sales and marketing promises?

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I definitely recommend Jira Software to all engineering departments who seek a ticket management system to incorporate their development framework and methodologies. The best thing about Jira is its integration features into 3rd party platforms and its suite of supporting products like Confluence. It is a bit weak if you're looking for a project or program management software. It does not do well with roadmaps or waterfall project tracking, however, excellent for engineers and developers alike.