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Jira Software provides the advanced feature set that most software teams desire, along with additional tools they never knew they could benefit from
August 07, 2021

Jira Software provides the advanced feature set that most software teams desire, along with additional tools they never knew they could benefit from

Ryan McGarry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Software

We use Jira Software to manage and assign software tickets, track work progress, and help with our internal QA process. This is used for our entire organization, including non-software developers. This helps us in the management and time estimates of projected work, which is necessary for assessing projected costs across multiple projects.
  • It helps with assessing burn-down
  • It helps with assigning work to team members
  • It helps with estimating time to complete projects and manage project work
  • When looking at past work, Jira Software could benefit from a dedicated screen that displays all completed tickets by a specific person
  • Jira Software could use a better mobile interface for quickly seeing tickets assigned to a specific person
  • Integration with other software like Slack is nice, but a lightweight viewer to view tickets would be beneficial to the user
  • Ticket management
  • Project tracking
  • Burn-down chart/tracking
  • It helped predict project costs
  • It helped with assigning work to team members
  • It helped employees communicate when their progress was blocked on some work and needed assistance from others on their team
Jira Software integrates with other software platforms nearly as well as its competitors, such as Asana or ClickUp. However, it provides more advanced tools than ClickUp and Asana, allowing project managers to see the workload of their team members, manage burndown, and react to blockers that the team members run into.

Do you think Jira Software delivers good value for the price?

Yes

Are you happy with Jira Software's feature set?

Yes

Did Jira Software live up to sales and marketing promises?

Yes

Did implementation of Jira Software go as expected?

Yes

Would you buy Jira Software again?

Yes

Jira Software is particularly effective for managing and assigning work to employees. It's useful for teams of any size, and is especially focused on use in software development environments. However, the entire suite and many of its tools (such as burn-down charts) are less relevant outside of software development projects, so other software might perform better when working on outside domain projects.