Jitterbit 5.3 Review
Updated March 16, 2015
Jitterbit 5.3 Review
Score 6 out of 10
Overall Satisfaction with Jitterbit
We use Jitterbit to connect with and transfer data between certain of our clients' systems with our own SaaS product via web services.
- Jitterbit makes it easy to visualize the process flow of operations that it participates in.
- Once configured correctly Jitterbit runs reliably without much maintenance attention required.
- Jitterbit support has been responsive when we've needed to engage them for assistance.
- Setting up secured connections for web services required tweaking multiple application configuration files and custom code to get the support that we needed.
- The proprietary scripting language is relatively capable for data transformation, but could be improved to handle more complex scenarios. Presently, anything outside it's capability requires a custom Java plugin to be written.
- Jitterbit's mapping tool is fairly powerful, but entering a large amount of field information for data mapping and transformation can be time consuming and cumbersome.
- I feel like the documentation for advanced users is inadequate and I was forced to open support cases to ask questions, for which answers should be available online.
- Our implementations required developer-level skills including a good working knowledge of XML and XML Style Sheets.
- The product is expensive and requires developer-level skills for our needs.
- I do not know the ROI, but I presume it to be lower than was originally expected.
Initially we were looking at building our own integration capability from scratch, but deliverable timelines pushed us to purchase this product. Other than Biztalk, I do not know which other products we looked at.
It seems like if your integration needs are simple, your schemas are stable and well defined or your needs fall into an area where Jitterbit has a connection wizard, then implementation can go very quickly. If you have more complex needs then you may wan to plan for some bumps in the road.
2 - We have an integration specialist / developer who can develop and deploy Jitterbit projects and an emergency backup resource.
We are presently using the system and it is working relatively well for the clients that we use it to connect with. We are not connecting to any of the systems for which Jitterbit has a wizard available, so it means that a developer must be involved in implementations. Given this and the product's cost, there is still a strong case for us to develop the capabilities that we need in-house.