Jitterbit with Veeva CRM
April 12, 2014

Jitterbit with Veeva CRM

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction

We have Veeva which is an application on SFDC which is our CRM system. Jitterbit us used as an application for pulling the data to our data warehouse and pushing our updates/data to the Veeva cloud. It is mostly used in the Pharma Healthcare business of Bayer. We migrated to Veeva from Siebel in Jan 2013 and since then we have been using Jitterbit. I have been supporting Jitterbit since 9 months. We have come across many data related issues along with some process related. I can mention the ones which I faced myself and how i interacted with the Jitterbit Support Team. There are issues with pulling the long/free text fields. Also, there was one scenario where null values were being populated instead the actual value. These are all dbUpdate Plugin related issue. The log which Jitterbit creates is not self sufficient neither self explanatory. I think it could give more detailed log for troubleshooting the issue. If the plugin was updated by the Jitterbit team, it was not properly tested and was provided for us to migrate it to our Production environment and it disturbed the whole environment. I think there should be a process in place for validation and verification of any updates given to the customer.
I did work closely with the Jitterbit support team . They are very helpful and prompt.
  • Good support team
  • Does not use complicated code
  • Users can easily understand the structure
  • Need better performance with SFDC cloud
  • Need to have a better process aligned
  • Need to improve the log so that it is self ecplanatory to troubleshooting an issue
  • Customer service is really good
  • While providing the support, the whole R&D is done in our environement, instead once the ticket has been logged on a particular issue, and after understading the issue, i think it has be developed, tested end to end and then provide the update to the customer
Received an update from our quarterly meeting that Jitterbit is releasing new release for Salesforce, depending on the performance of new release would impact the renewal for next year.
According to my experience, I think it has to come up with much compatability with SFDC cloud.