Solid ATS
February 11, 2021
Solid ATS
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jobvite
Jobvite is set up for all active employees in the company, though it's mostly used by our Talent Team and those who are part of interview teams. Any active employee in the company can (and is encouraged to) use Jobvite to post jobs externally to their own social networks.
We use Jobvite to address needs related to recruiting and onboarding new employees. By setting up the Jobvite Onboarding module, they have helped us solve the problem of manually entering new hire data into our main HRIS. We now have a file that can be audited and imported directly into our HRIS.
We use Jobvite to address needs related to recruiting and onboarding new employees. By setting up the Jobvite Onboarding module, they have helped us solve the problem of manually entering new hire data into our main HRIS. We now have a file that can be audited and imported directly into our HRIS.
- Standard ATS module is efficient and fairly customizable.
- It's fairly easy to add new custom fields, although those less familiar with the system should reach out to support to confirm they're setting up fields in the correct way to ensure there are no "trickle down" effects.
- Our assigned Customer Success Manager is fantastic and a great partner to work with on issues and new initiatives.
- Their knowledge base is pretty extensive, and I like that I can submit product feedback/suggestions and upvote any suggestions already created.
- Reporting is awful. They updated their reporting structure and it is *not* the most efficient. We've always had issues with Jobvite reporting, and while some things have improved, others got worse.
- We lost the ability to run certain fields, or even entire reports, due to Jobvite no longer letting us pull data that's obviously available in the system. I don't know why we can't pull data *we gather* in our system, and I haven't been able to get a solid answer on it other than "we just can't do that anymore."
- They've also removed the ability to share a report with a single user, which is a hindrance when we have confidential or restricted information we need to share. I don't want to set up individual user roles, set up a reporting folder, and have to move a report over to that folder, especially if it's a report they previously had access to prior to moving over to the new reporting system.
- Jobvite support is really hit or miss. Some support employees are extremely helpful, actually listen to the issue, and provide assistance accordingly. Others seem to skip over questions and facts entirely, answer from a predefined script, and "solve" an issue that wasn't even being asked.
- There are also often *very* long wait times for chat support (I'm talking an average 30-45 minutes waiting to ask a simple question - at that point, why even have the feature?).
- I'd like to see better integration and setup abilities between Onboarding and other systems. It's difficult to make necessary changes or updates without "breaking" something or having to use paid Jobvite services.
- I can't say we've completed an actual ROI review on Jobvite. We need an ATS, and this fits our current needs.