Easy to use and set up, with a small learning curce
August 09, 2019

Easy to use and set up, with a small learning curce

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with JotForm

We use JotForm in conjunction with another service to run a customer database for our company. This is being used across the company to ensure all customer information is accurate and up-to-date. We have used another form filling solution, which really limited what we could do with the forms - JotForm allows for us to expand our functionality into an aspect of the business that we would have never thought of while we were using the old form filling solution. JotForm is easy to set up and get started, but there is a little bit of a learning curve for some of the more 'advanced' features of JotForm, but once you learn the techniques, it really empowers you as a user and allows for more functionality and features that you would never even know you would need.
  • Conditional formatting.
  • Powerful widgets.
  • Payment provider integration.
  • Heavy personalization.
  • Free Usage (Monthly Submissions, Form View, etc.) is too low.
  • Only allows 10 Payment Submissions with the free account - Form submissions (100) and payment submissions should be the same.
  • Form fields in the builder needs better descriptions and directions.
  • Improved cost of operations.
  • Faster communications.
  • More central storage of customer info, that is available from anywhere with an internet connection.
1000% better customization and controls.
Way more features than Google Forms - way more customization, and you're not locked into only one column of form fields in the form. Great conditional formatting allows for certain files to be hidden until another field meets certain criteria - allowing only field relevant to the end-user to be shown, and not all of them.

Jotform Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
10
Changes to live survey
8
Question design help
10
Multiple question types
10
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
10
Access controls
10
Compliance
10