WOW!
January 28, 2022

WOW!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

I am currently using Jotform and have been for three years now. It's easy to use and pretty straightforward. Right now, we are using the free plan because we're a nonprofit. I'd like to upgrade to get rid of the Jotform logo and make it more professional, but honestly the increase in cost doesn't justify the costs of the premium versions which are too high to consider.I will probably use Jotform not only for my free time but I will create a second account for my work.

Pros

  • Integration with other systems
  • Apps and notifications on mobile
  • Sharing graphs and data with users

Cons

  • More functions in the mobile app: graphs cannot be viewed and edited
  • Excessive subscription costs
  • Sometime problems on cell phone display (overlapping of the writings)
  • Improved data collection
  • Improved customer response
  • Improved information sharing
I switched from Google Forms to Jotform because some free features had stopped working and therefore prevented me from collecting data from customers

Do you think Jotform delivers good value for the price?

No

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?

I wasn't involved with the implementation phase

Would you buy Jotform again?

Yes

Facebook Business Manager (formerly Pages Manager), Meta for Business (formerly Facebook for Business)
Not all functions are explained and some are not really that easy to understand
I didn't need to ask for their support
The most appropriate scenarios are real-time data collection and sharing.

The least appropriate scenarios are excessive subscription costs, which in the case of nonprofits are excessive

Jotform Feature Ratings

6.0
Survey templates
Not Rated
Themes
6
Custom logo/branding
Not Rated
9.0
Changes to live survey
9
Question design help
9
Multiple question types
9
10.0
Survey logic flexibility
10
8.0
Response tracking
7
Data export
9
Standard reports
Not Rated
Custom reports
Not Rated
Analytics
Not Rated
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
6.0
Access controls
6
Compliance
6

Comments

  • Elton Cris | TrustRadius Reviewer
    Elton Cris
    commented 3 years ago
    Hi there! I would like to thank you for being a loyal Jotformer. Your compliments for Jotform are highly appreciated! Regarding your concerns, are you referring to the report builder that you'd want to be on the mobile app? Or could you please further elaborate the graph you were referring to? Please send us the details in our Support System via our Support Contact Form here https://www.jotform.com/contact/ so we can further assist you. I believe our pricing remains an excellent value and continues to be very competitive among others. Jotform also offers a 50% discount several times in a year mostly during Summer, Black Friday, Holiday Season, and more. Forms are also mobile responsive, they should display properly on mobile. If you have issues with your forms, let us know at https://www.jotform.com/contact/ so we can help. Best Regards, Elton Jotform Support

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