January 28, 2022


Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

I am currently using Jotform and have been for three years now. It's easy to use and pretty straightforward. Right now, we are using the free plan because we're a nonprofit. I'd like to upgrade to get rid of the Jotform logo and make it more professional, but honestly the increase in cost doesn't justify the costs of the premium versions which are too high to consider.I will probably use Jotform not only for my free time but I will create a second account for my work.
  • Integration with other systems
  • Apps and notifications on mobile
  • Sharing graphs and data with users
  • More functions in the mobile app: graphs cannot be viewed and edited
  • Excessive subscription costs
  • Sometime problems on cell phone display (overlapping of the writings)
  • Improved data collection
  • Improved customer response
  • Improved information sharing
I switched from Google Forms to Jotform because some free features had stopped working and therefore prevented me from collecting data from customers

Do you think Jotform delivers good value for the price?


Are you happy with Jotform's feature set?


Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?

I wasn't involved with the implementation phase

Would you buy Jotform again?


Facebook Business Manager (formerly Pages Manager), Meta for Business (formerly Facebook for Business)
Not all functions are explained and some are not really that easy to understand
I didn't need to ask for their support
The most appropriate scenarios are real-time data collection and sharing.

The least appropriate scenarios are excessive subscription costs, which in the case of nonprofits are excessive

Jotform Feature Ratings

Survey templates
Not Rated
Custom logo/branding
Not Rated
Changes to live survey
Question design help
Multiple question types
Survey logic flexibility
Response tracking
Data export
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls