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The simplest way to manage employees
October 12, 2021

The simplest way to manage employees

Michael Pelzer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Justworks

Justworks is used across our US operations for all elements of payroll, benefits, and HR. We previously utilized other payroll and healthcare providers but found their platforms cumbersome, disjointed, and lacking in usability. With Justworks I I have reduced our team's HR burden by hours per month and remain confident that we are compliant and providing our employees with the best possible benefits. Beyond that, Justworks customer service is excellent. They pick up the phone and resolve situations quickly.
  • Customer Service
  • Streamlined HR, payroll, and benefit management
  • Easy employee interface
  • Competitive rates
  • Comprehensive coverage
  • Commission payments could be more robust and allow for more options
  • External accounting integrations are a little clunky
  • Unified HR, Benefits, and Payroll
  • Employees have access to update their own information
  • Competitive healthcare coverage
  • I spend 5 hours less per week on payroll and benefits related tasks
  • The PEO model has enabled us to provide higher quality healthcare than we could normally afford
  • Our employees are happier and have more transparency over their benefits
We used Paycor only for payroll, but even in this regard I felt it was inferior to Justworks. The key differentiator in my mind was customer support and user interface. Paycor support was difficult and rarely made exceptions. Their interface felt like a web 1.0 legacy software.

Justworks on the other hand is simple and intuitive. Their support is quick and willing to work with circumstance.

Do you think Justworks delivers good value for the price?

Yes

Are you happy with Justworks's feature set?

Yes

Did Justworks live up to sales and marketing promises?

Yes

Did implementation of Justworks go as expected?

Yes

Would you buy Justworks again?

Yes

Justworks is fantastic for SMEs. It minimizes time spent on payroll and benefits, enables employees to self update information, and generally streamlines this process. It has been fantastic for our company. I could see that this might be challenging in larger enterprises with more complex payment structures (think commissions and bonuses that vary per pay period).

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