KACE tools - decent product with room for improvement.
March 01, 2018
KACE tools - decent product with room for improvement.
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with KACE Endpoint Systems Management Appliance
We utilize Kace as both a ticketing software system and a end-system control client. KACE allows the IT department to push updates, track and respond to problems and manage our extensive fleet of workstations.
- Runs quietly - it does not eat up a massive amount of system resources and is silent - users seldom know it is there.
- Tracking ticketing problems.
- Pushing updates.
- The interface... it is very clunky and can be problematic to work with. Refresh is slow - it is sluggish.
- Too many email updates to ticket resources though, to be honest, this could be an adjustable control feature that I am not aware of. (I use Kace, I do not administrate it.)
- It allows district wide management of resources including change management, patching, monitoring updating etc.
- It has allowed our organization to collectively manage most all of our assets and consolidate process.
- It has provided a solid, though clunky, ticketing system.