KACE Systems Management Appliance Reviews

16 Ratings
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Score 8.1 out of 100

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Reviews (1-8 of 8)

Gus Awad | TrustRadius Reviewer
August 03, 2019

KACE is great to manage all asset in your environment.

Score 9 out of 10
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Use Cases and Deployment Scope

KACE is being used for systems deployment, patching, service desk, inventory control, and software deployment. Our IT dept is using KACE for all IT related tasks. It addresses the main issue of administrating the systems in terms of patching1200 windows machine, imaging, handling tickets, and software push to all PCs, which has made our lives much easier.
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Thayer Ramahi | TrustRadius Reviewer
April 05, 2019

KACE is worth every penny

Score 9 out of 10
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Use Cases and Deployment Scope

We have been using the KACE 1000 appliance for the past 4 years. We are using it for hardware and software inventory, change management, helpdesk ticketing system, change management control, knowledge-base, patch deployment, and our software update portal. With KACE 1000 we have Bomgar remote assistance, which cut our support travel over 75% and enabled us to provide support to our teams wherever they are located. All our tickets are customized and it is generating the reports we need to provide to our boards. KACE is also helping us keep our licenses in check for all Microsoft software, and other software such as Adobe and SnagIt.
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Jeff Nickles | TrustRadius Reviewer
February 22, 2019

Great System Management Platform for Small to Mid-size Organizations

Score 8 out of 10
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Use Cases and Deployment Scope

We originally were looking for a patch management solution. However, we soon discovered that there aren't very many point solutions in this arena. However, a reseller introduced us to KACE SMA. We were pleased to discover we could get a system that would help us with patching our nearly 700 Windows endpoints that are spread out in 30 branch locations. Plus, it offers us many more features to boot. The patch management, inventory, service queues and software deployment capabilities of KACE have made our jobs easier.
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Anonymous | TrustRadius Reviewer
April 24, 2019

KACE 1000 - The MSP's Lifesaver

Score 9 out of 10
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Use Cases and Deployment Scope

We've been utilizing the KACE 1000 (Endpoint Systems Management Appliance) for over 5 years to provide support to our customers. We are a manufacturer of postal automation equipment that is driven by machine controllers running Windows. Through the use of the KACE agent running on each of these controllers, we are able to install updates, verify hardware statuses, and monitor performance of these controllers, which allows us to better support our customers scattered around the nation. Before this tool, we had to burn DVDs to send out to customers - now with a few minutes of setup, we can electronically push these updates to our customers and auto-install during their downtime, ensuring the equipment stays up and running while minimizing the impact to our customers.
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Andy Anschutz | TrustRadius Reviewer
November 05, 2018

KACE SMA is the Windows systems management software you need to get work done!

Score 9 out of 10
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Use Cases and Deployment Scope

We use the KACE SMA for software inventory, hardware inventory, helpdesk tickets, patch management for Windows devices. The inventory aspects are used mainly by us, the IT department. The university as a whole uses the helpdesk ticketing feature to submit trouble tickets, track technology and software purchases, and help with simple to answer technology questions.
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Anonymous | TrustRadius Reviewer
April 30, 2018

KACE Managment System, Helpdesk

Score 7 out of 10
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Use Cases and Deployment Scope

We are primarily using the system as a help desk ticketing software. Our whole organization uses the system to submit help desk tickets to the IT department. We also use it as an inventory and asset management software as well. There are many features that exist in the software that we do not utilize at this time. We like the system and have been overall satisfied. We looked at going to other options when the product was bought from Dell by Quest, but we have been satisfied with the support of Quest and have chosen to remain with the system.
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KACE Systems Management Appliance Scorecard Summary

Feature Scorecard Summary

Software and hardware inventory tracking (8)
8.1
License management (7)
8.6
Asset lifecycle monitoring (6)
8.4
Contract management (3)
7.6
Asset relationship management (4)
8.3

About KACE Systems Management Appliance

Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM solution.

KACE Systems Management Appliance Technical Details

Operating Systems: Unspecified
Mobile Application:No