KACE Systems Management Appliance

KACE is being used by our IT team to manage devices that are connected to our organization's network like PCs, Macbooks, Chromebooks etc. We also use this software to control our inventory. It is a very user friendly tool and easy to understand and navigate. It helps alot when we need to keep track of all the asks assigned to particular user or the interactions between a user and technician.

KACE is used to manage our systems in the environment. We are able to make sure that all of the systems that we own are kept up to date with Software updates, as well as Windows updates. KACE allows us to make sure that we can keep all of our system's applications on the same version. There is also a helpdesk feature that we use with much success in the organization.

My organization has leveraged KACE K1000 and K2000 units for several years now. Although KACE isn't as robust as Service Now, Microsoft SCCM, or other tools it has everything we need. The great thing about KACE is that it's simple to use and simple to train on. This provides an excellent tool to manage software configurations, push/maintain software and ensure all computers are patched/compliant.

We currently use KACE as an inventory system for our devices and to deploy updates.

KACE is being used for systems deployment, patching, service desk, inventory control, and software deployment. Our IT dept is using KACE for all IT related tasks. It addresses the main issue of administrating the systems in terms of patching1200 windows machine, imaging, handling tickets, and software push to all PCs, which has made our lives much easier.

We've been utilizing the KACE 1000 (Endpoint Systems Management Appliance) for over 5 years to provide support to our customers. We are a manufacturer of postal automation equipment that is driven by machine controllers running Windows. Through the use of the KACE agent running on each of these controllers, we are able to install updates, verify hardware statuses, and monitor performance of these controllers, which allows us to better support our customers scattered around the nation. Before this tool, we had to burn DVDs to send out to customers - now with a few minutes of setup, we can electronically push these updates to our customers and auto-install during their downtime, ensuring the equipment stays up and running while minimizing the impact to our customers.

We have been using the KACE 1000 appliance for the past 4 years. We are using it for hardware and software inventory, change management, helpdesk ticketing system, change management control, knowledge-base, patch deployment, and our software update portal. With KACE 1000 we have Bomgar remote assistance, which cut our support travel over 75% and enabled us to provide support to our teams wherever they are located. All our tickets are customized and it is generating the reports we need to provide to our boards. KACE is also helping us keep our licenses in check for all Microsoft software, and other software such as Adobe and SnagIt.

We originally were looking for a patch management solution. However, we soon discovered that there aren't very many point solutions in this arena. However, a reseller introduced us to KACE SMA. We were pleased to discover we could get a system that would help us with patching our nearly 700 Windows endpoints that are spread out in 30 branch locations. Plus, it offers us many more features to boot. The patch management, inventory, service queues and software deployment capabilities of KACE have made our jobs easier.

We use the KACE SMA for software inventory, hardware inventory, helpdesk tickets, patch management for Windows devices. The inventory aspects are used mainly by us, the IT department. The university as a whole uses the helpdesk ticketing feature to submit trouble tickets, track technology and software purchases, and help with simple to answer technology questions.

We are primarily using the system as a help desk ticketing software. Our whole organization uses the system to submit help desk tickets to the IT department. We also use it as an inventory and asset management software as well. There are many features that exist in the software that we do not utilize at this time. We like the system and have been overall satisfied. We looked at going to other options when the product was bought from Dell by Quest, but we have been satisfied with the support of Quest and have chosen to remain with the system.

We utilize Kace as both a ticketing software system and a end-system control client. KACE allows the IT department to push updates, track and respond to problems and manage our extensive fleet of workstations.