KACE Systems Management Appliance Reviews

16 Ratings
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Score 8.1 out of 100

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Reviews (1-8 of 8)

Gus Awad | TrustRadius Reviewer
August 03, 2019

KACE is great to manage all asset in your environment.

Score 9 out of 10
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Likelihood to Recommend

KACE is well suited for all companies that require ease of use management of network assets, and it will standardize the process of imaging, deployment, patching, and ticketing. It's not suitable for a small environment, given the expense of the software and the modules.
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Thayer Ramahi | TrustRadius Reviewer
April 05, 2019

KACE is worth every penny

Score 9 out of 10
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Likelihood to Recommend

I think it has added value for any organization. It reduced our Tech Support cost by:
-Supporting users anywhere
-Reducing users downtime as well keep them informed with the status of their tickets
-Managing software and hardware actively
-Processing automation

-deploy mass software installs, patching or updates

- Provide approved software's to users to install without IT help

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Jeff Nickles | TrustRadius Reviewer
February 22, 2019

Great System Management Platform for Small to Mid-size Organizations

Score 8 out of 10
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Likelihood to Recommend

I think that if you have less than maybe 2,000 endpoints to manage and you've outgrown your current patching solution or help desk system, then you should take a hard look at KACE. I suspect that for larger entities there are some more powerful systems management platforms out there that you may want to look at. KACE fits us well and it was fairly easy to deploy. Our instance is a virtual appliance which made it easy to get started with.
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Anonymous | TrustRadius Reviewer
April 24, 2019

KACE 1000 - The MSP's Lifesaver

Score 9 out of 10
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Likelihood to Recommend

The KACE solution really shines for us in the Managed Service Provider arena, as it has allowed us an easy way to maintain support and control over our customer's endpoints.

It is ideal for companies that have to manage a large number of hosts, whether internal only, or a mix of internal and external hosts - it allows segmenting hosts into organizations/groups so software/installations can be kept seperate from accidentally being installed where it shouldn't be.

KACE's true purpose however is for the internal corporation, providing a built-in helpdesk and self-service portal to where employees can go to the portal, select from an available list of programs/tasks and have those programs installed or tasks ran automatically on their computer - whereas their permissions would not normally allow them to run themselves.
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Joseph Crook | TrustRadius Reviewer
March 01, 2018

KACE tools - decent product with room for improvement.

Score 4 out of 10
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Likelihood to Recommend

It's alright for resource management, however I do not like the ticketing system interface at all - there is a lot of room for improvement. Recently a new GUI was released, it is following the same trend that web GUIs are, that off blockish, light bordered, high contrast mess that drives me nuts. I am NOT thrilled with the new look.
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Anonymous | TrustRadius Reviewer
April 30, 2018

KACE Managment System, Helpdesk

Score 7 out of 10
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Likelihood to Recommend

It is well suited for our educational environment because we get multiple products in one system. That is handy and allows us to tie multiple things together. A user can generate a ticket and it is tied to that user's device, so we can view reports based on past issues that the user may have had on the device. If a device is having many issues, we can justify replacement of the device because we have history on the asset linked to the tickets that have been created.
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KACE Systems Management Appliance Scorecard Summary

Feature Scorecard Summary

Software and hardware inventory tracking (8)
8.1
License management (7)
8.6
Asset lifecycle monitoring (6)
8.4
Contract management (3)
7.6
Asset relationship management (4)
8.4

About KACE Systems Management Appliance

Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM solution.

KACE Systems Management Appliance Technical Details

Operating Systems: Unspecified
Mobile Application:No