KACE Systems Management Appliance

KACE Systems Management Appliance Reviews

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Ratings and Reviews
(1-11 of 11)

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Score 10 out of 10
Vetted Review
Verified User
Review Source
Kace is very easy to use. It helps keep the systems in the environment easily maintained. The interface is pretty intuitive and it takes very little to learn. The product has a lot of features. The helpdesk ticketing system is a great add on as it connects with the user accounts on the PCs to help know who has what PC.
Score 8 out of 10
Vetted Review
Verified User
Review Source
KACE is a straightforward solution to manage all of your endpoints for a small to medium-sized organization. You can easily maintain compliance with all your endpoints, keeping software up to date and patched. The units and software are well tested and an extremely good value for the upfront cost to purchase.
Gus Awad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
KACE is well suited for all companies that require ease of use management of network assets, and it will standardize the process of imaging, deployment, patching, and ticketing. It's not suitable for a small environment, given the expense of the software and the modules.
Thayer Ramahi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

I think it has added value for any organization. It reduced our Tech Support cost by:
-Supporting users anywhere
-Reducing users downtime as well keep them informed with the status of their tickets
-Managing software and hardware actively
-Processing automation

-deploy mass software installs, patching or updates

- Provide approved software's to users to install without IT help

Jeff Nickles | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I think that if you have less than maybe 2,000 endpoints to manage and you've outgrown your current patching solution or help desk system, then you should take a hard look at KACE. I suspect that for larger entities there are some more powerful systems management platforms out there that you may want to look at. KACE fits us well and it was fairly easy to deploy. Our instance is a virtual appliance which made it easy to get started with.
Joseph Crook | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
It's alright for resource management, however I do not like the ticketing system interface at all - there is a lot of room for improvement. Recently a new GUI was released, it is following the same trend that web GUIs are, that off blockish, light bordered, high contrast mess that drives me nuts. I am NOT thrilled with the new look.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The KACE solution really shines for us in the Managed Service Provider arena, as it has allowed us an easy way to maintain support and control over our customer's endpoints.

It is ideal for companies that have to manage a large number of hosts, whether internal only, or a mix of internal and external hosts - it allows segmenting hosts into organizations/groups so software/installations can be kept seperate from accidentally being installed where it shouldn't be.

KACE's true purpose however is for the internal corporation, providing a built-in helpdesk and self-service portal to where employees can go to the portal, select from an available list of programs/tasks and have those programs installed or tasks ran automatically on their computer - whereas their permissions would not normally allow them to run themselves.
Score 7 out of 10
Vetted Review
Verified User
Review Source
It is well suited for our educational environment because we get multiple products in one system. That is handy and allows us to tie multiple things together. A user can generate a ticket and it is tied to that user's device, so we can view reports based on past issues that the user may have had on the device. If a device is having many issues, we can justify replacement of the device because we have history on the asset linked to the tickets that have been created.

KACE Systems Management Appliance Scorecard Summary

Feature Scorecard Summary

IT Asset Management (5)
88%
8.8
Software and hardware inventory tracking (11)
91%
9.1
License management (10)
85%
8.5
Asset lifecycle monitoring (9)
88%
8.8
Contract management (5)
83%
8.3
Asset relationship management (7)
92%
9.2

What is KACE Systems Management Appliance?

Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM solution.

KACE Systems Management Appliance Pricing

KACE Systems Management Appliance Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is KACE Systems Management Appliance?

Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM solution.

What is KACE Systems Management Appliance's best feature?

Reviewers rate Asset relationship management highest, with a score of 9.2.

Who uses KACE Systems Management Appliance?

The most common users of KACE Systems Management Appliance are from Mid-size Companies and the Higher Education industry.