Good software for IT management team
March 19, 2021

Good software for IT management team

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with KACE Systems Management Appliance (SMA)

KACE is being used by our IT team to manage devices that are connected to our organization's network like PCs, Macbooks, Chromebooks etc. We also use this software to control our inventory. It is a very user friendly tool and easy to understand and navigate. It helps alot when we need to keep track of all the asks assigned to particular user or the interactions between a user and technician.
  • Easy to use ticketing system for IT department
  • Good and easy interface to handle OS Updates and Managed softwares
  • Easy to integrate with end points to reduce hurdles in terms while acquiring multiple devices
  • Somehow we felt it is difficult to track the execution status of scheduled processes mainly when pushing OS updates.
  • Our users complained about frequent logouts. We tried to change some settings but nothing worked for us.
  • User-friendly ticketing and inventory management system that eliminates lots of manual work.
  • With the help of OS patching capabilities, we were able to schedule and release OS updates as and when needed.
Ease of use and inventory management

Do you think KACE Systems Management Appliance (SMA) delivers good value for the price?


Are you happy with KACE Systems Management Appliance (SMA)'s feature set?


Did KACE Systems Management Appliance (SMA) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KACE Systems Management Appliance (SMA) go as expected?


Would you buy KACE Systems Management Appliance (SMA) again?


If the IT department needs some robust tool to handle all activities like, inventory tracking, device management, software support then KACE is the right tool.

KACE Systems Management Appliance Feature Ratings

Software and hardware inventory tracking
License management
Asset lifecycle monitoring
Contract management
Asset relationship management