Make your life easier with KACE
September 26, 2020

Make your life easier with KACE

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with KACE Systems Management Appliance (SMA)

KACE is used to manage our systems in the environment. We are able to make sure that all of the systems that we own are kept up to date with Software updates, as well as Windows updates. KACE allows us to make sure that we can keep all of our system's applications on the same version. There is also a helpdesk feature that we use with much success in the organization.
  • Systems management
  • Helpdesk ticket system
  • Patching with Window's updates
  • Window's updates could be a little bit clearer.
  • Great for installing new official software but needs improvement for homegrown apps.
  • Patching for some software such as Java.
  • Ease of management has been a time saver.
  • The ticketing system has helped keep the machine and user together for our helpdesk staff.
  • Better reporting on when we need to refresh the PCs.
KACE has been a little bit easier to use and cheaper than when we were looking at Microsoft System Center Configuration Manager (SCCM). We have had much success with KACE as it has extra services such as the license manager and helpdesk ticketing system. Great value for the money. Also, it integrates with the vendors to know what the warranty status is on the client PCs.
Support usually gets back to us within 2 hours no matter what the issue has been. Very great service.
Very intuitive to use. Easy to train staff to use. Easy Helpdesk system for users as well.

Do you think KACE Systems Management Appliance (SMA) delivers good value for the price?

Yes

Are you happy with KACE Systems Management Appliance (SMA)'s feature set?

Yes

Did KACE Systems Management Appliance (SMA) live up to sales and marketing promises?

Yes

Did implementation of KACE Systems Management Appliance (SMA) go as expected?

Yes

Would you buy KACE Systems Management Appliance (SMA) again?

Yes

VMware Horizon (formerly VMware View), KACE Systems Deployment Appliance (SDA), Workspace ONE Powered by AirWatch
Kace is very easy to use. It helps keep the systems in the environment easily maintained. The interface is pretty intuitive and it takes very little to learn. The product has a lot of features. The helpdesk ticketing system is a great add on as it connects with the user accounts on the PCs to help know who has what PC.

KACE Systems Management Appliance Feature Ratings

Software and hardware inventory tracking
10
License management
10
Asset lifecycle monitoring
10
Contract management
10
Asset relationship management
10