Discontinued use of Kameleoon due to platform reliability concerns
May 08, 2024

Discontinued use of Kameleoon due to platform reliability concerns

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kameleoon

We used Kameleoon Web Experimentation for A/B testing on company websites.

Pros

  • Comprehensive Privacy Consent Management

Cons

  • Poor UI/UX
  • Cumbersome experiment targeting
  • Poor reliability
  • Limited Visual Editor
  • Bugs in Code Editor
  • We discontinued platform use due to reliability concerns
  • Using Kameleoon decreased our experimentation velocity
Optimizely Web Experimentation seems like a reliable platform with excellent UX, service availability and superb statistical engine.

Do you think Kameleoon delivers good value for the price?

No

Are you happy with Kameleoon's feature set?

No

Did Kameleoon live up to sales and marketing promises?

No

Did implementation of Kameleoon go as expected?

Yes

Would you buy Kameleoon again?

No

Our organization used Kameleoon Web Experimentation platform for a few months, but encountered many issues, including a case when platform changes unintentionally deployed all our experiments across every page. As a result, we discontinued its use due to concerns about platform reliability, especially for large-scale experimentation. Considering the challenges faced during our usage period we cannot endorse the platform.

Kameleoon Feature Ratings

1.3
a/b experiment testing
1
Split URL testing
2
Multivariate testing
1
Multi-page/funnel testing
1
Cross-browser testing
1
Test significance
1
Visual / WYSIWYG editor
1
Advanced code editor
1
Preview mode
1
Test duration calculator
2
Experiment scheduler
3
Experiment workflow and approval
2
Dynamic experiment activation
1
Client-side tests
1
Mutually exclusive tests
1
1.7
Standard visitor segmentation
1
Behavioral visitor segmentation
1
Traffic allocation control
3
1.0
Conversion tracking
1
Goal tracking
1
Test reporting
1
Results segmentation
1
CSV export
1
Experiments results dashboard
1
Platform Integration Features ()
Not Rated

Comments

  • Magali Courcol | TrustRadius Reviewer
    Magali Courcol
    commented 2 years ago
    Thank you for sharing your feedback about your experience with Kameleoon. We sincerely apologize for the critical issue you encountered. We understand how this would have caused significant inconvenience and concern. Please be assured that this was an exceptional incident, and we addressed and resolved the bug as quickly as possible to prevent any recurrence. We take platform reliability very seriously, especially for large-scale experimentation. We regret that this incident led to a loss of confidence in our solution. Aside from this isolated event, our platform operates reliably and has helped many clients achieve their experimentation goals without issue. We value your feedback and wish you the very best in all your future projects.
  • Magali Courcol | TrustRadius Reviewer
    Magali Courcol
    commented 2 years ago
    Thank you for sharing your feedback about your experience with Kameleoon. We sincerely apologize for the critical issue you encountered. We understand how this would have caused significant inconvenience and concern. Please be assured that this was an exceptional incident, and we addressed and resolved the bug as quickly as possible to prevent any recurrence. We take platform reliability very seriously, especially for large-scale experimentation. We regret that this incident led to a loss of confidence in our solution. Aside from this isolated event, our platform operates reliably and has helped many clients achieve their experimentation goals without issue. We value your feedback and wish you the very best in all your future projects.

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