Kayako. Support and even more. Great internal communication system.https://www.trustradius.com/help-deskKayakoUnspecified4.2381012014-08-03T00:36:30.413Z
August 02, 2014
Kayako. Support and even more. Great internal communication system.
Score 10 out of 101
Overall Satisfaction with Kayako
I would have to say I was surprised on how much I enjoyed working with Kayako. Fairly easy to program (learned it 100% self taught), reliability was nice, customer service/support was always great. Check the hours their support is open. Make sure you know "emergency contacts" for them. If using SAAS remember it's a shared server and someone you share it with could cause downtime through overuse or attacks on system. This only happened a few times but they are pretty good at being reactive to servers being down.
- Less mistakes with CSRs
- Accountability of employees means rewarding those who do best