Kayako in a Nutshell
August 05, 2014

Kayako in a Nutshell

Anne Hulsether | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Resolve OnDemand

Modules Used

  • tickets, troubleshooter, reports, users

Overall Satisfaction with Kayako

We use Kayako on a daily basis to organize our client issues, requests and ideas, as well as to communicate directly with them.
  • Organization of workflow
  • Easy and concise communication
  • Reporting is accurate and easy to use
  • Search capabilities for tickets and users is less than appealing
  • Merging users with more than one account could be easier
  • Increased employee efficiency
  • Better customer service
  • Workflow organization
  • none
I haven't used other similar products.
I really enjoy using it on a day to day basis. It fulfills all needs I have in order to do my job.