Kayako in a Nutshell
August 05, 2014
Kayako in a Nutshell
Score 8 out of 10
Vetted Review
Verified User
Software Version
Resolve OnDemand
Modules Used
- tickets, troubleshooter, reports, users
Overall Satisfaction with Kayako
We use Kayako on a daily basis to organize our client issues, requests and ideas, as well as to communicate directly with them.
Pros
- Organization of workflow
- Easy and concise communication
- Reporting is accurate and easy to use
Cons
- Search capabilities for tickets and users is less than appealing
- Merging users with more than one account could be easier
- Increased employee efficiency
- Better customer service
- Workflow organization
- none
I haven't used other similar products.
Comments
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